Snow_Rider

Community Manager

Comments

  • Hi @MollyS @istuff ! I am so sorry that you had to experience this. The Studio checked the data and passing rate of the level you're stuck in, it seems that many players, using Windows, can go further than level 6420. To investigate your case, I would ask you to record your map showing the problem you have. You can do it:…
    in New levels coming out? Comment by Snow_Rider June 2023
  • Hi @NamTruong2001, @Sabrina_Spellman and @Andres-2! Thanks for reporting. Wound you mind sharing the model of your device so that I can forward it to the Studio?
    in Bug Events in Landscape Mode Comment by Snow_Rider June 2023
  • Hi again! So sorry for making you wait! As much as I'd love to restore the Stella's House and Cats tree (beanstalk), unfortunately, there is no way to restore them. I can only help you with levels. Please let me know if you're still interested in it. I wish I could help more 😣
    in Apple iOS backup profile questions Comment by Snow_Rider June 2023
  • Hi! 🤩 Welcome to our community! And thank you so much for spreading your love 🥰 You seem to be lost and in the wrong thread! But no worries! Here is the Candy Crush Saga and Candy Crush Soda communities to find players and know more about the games. Enjoy!
    in (Finished) Candy Crush Jelly Saga celebrates Pride! 🌈 Comment by Snow_Rider June 2023
  • Great! Could you please share the screenshot of your current map so that I can resent it later? After posting the screenshot, you can log out from the game and create a new account by signing up with email. Let me know once you're done 😁
    in Apple iOS backup profile questions Comment by Snow_Rider June 2023
  • Thanks for confirming! I've just reported it to the Studio. It seems that the level has to be tweaked again. The team will do it shortly 🙏
    in Level 5928: IMPOSSIBLE Comment by Snow_Rider June 2023
  • Hi @lisadh ! I'm sorry that you don't have a camera icon. Unfortunately, the option of changing the image of your avatars is not available for the players who signed up through their Apple account. The only solution I can propose is to switch to a King account. If it sounds good to you, I can reset a new King account to…
    in Apple iOS backup profile questions Comment by Snow_Rider June 2023
  • Hi there! Thank you all for reporting the level. Just want to let you know that Studio has already started working on the fix. The issue should be resolved shortly 🙏
    in Level 6492 is not loading Comment by Snow_Rider June 2023
  • Hi! I'm sorry for the inconvenience. Did you happen to pass the level in the end? If not, I'll report the level again.
    in Level 5928: IMPOSSIBLE Comment by Snow_Rider June 2023
  • Hello @davebarrett @Werner_Cichy @istuff @Jody_Cheng_ @Boybinary @MollyS ! Thank you so much for reporting the issue. I'm sorry to hear that you cannot fully enjoy the game. Please note that the Studio is looking into the problem. As soon as I have updates from the guys, I'll get back to you 🙏
    in New levels coming out? Comment by Snow_Rider June 2023
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