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The last level I have is 6420 and it's been that way for over a month with no new levels coming out on Wednesdays. I am fully updated to the latest version- any updates when new levels will come out?
Hello Powder Rider 😤,
Why can't I play my levels anymore? It's been forever!
I'd like my levels back soon please.
@Snow_Rider @DieOmimi @Boybinary @MollyS
This is my map today, same as yesterday, will probably be the same tomorrow.
I see you played one level on your phone as well!!! I played 2 hoping it would trigger something but no luck! I really don't understand why they don't revert back to the update at 4/26 this was before they tried to combine all platforms to release at the same time and found out the hard way why they were seperate to begin with, their software only compiles to 1 platform at a time which you think would be an easy fix for a low level programmer but here we are!!!
@Snow_Rider @DieOmimi I know you have nothing to do with the programming but this is out of control!!
@Boybinary @MollyS @istuff.
@DieOmimi, @Snow_Rider, this is my game map now.
I agree with @Boybinary that there should be nothing more to show
@DieOmimi and @Snow_Rider Here's my game right now... I am the only one making fish in Dachs by playing the same last level 6420 over and over and over (for way too long). It never lets me pass.
What in the world are you talking about? A video would show the exact same thing, you open the game and the end of content shows with no new levels and in my case no Dachs, that would be the end of the video, what don't you understand about that?
I just opened the game and this is what shows
@MollyS @Boybinary @istuff I know that is not the best way to report the issue. But the more details we have, the better we can find the source of the problem, as it seems that a few players are experiencing this. We need the recording of your map, showing the blocker that doesn't allow you to progress in the game.
@Boybinary, @MollyS,@DieOmimi,@Snow_Rider ,
I am so glad I am not the only one who thought this was confusing. I have no clue what they want let alone how to take a video. This Yeti has been my constant companion for several weeks now.
You state many users using windows 10/11 can go further than 6420? If this is true show a map on win 10/11 with new levels showing rather than the end of content screen, as I said you can complete the levels on the phone and it will move your end of content to that level on your computer, but No New Levels and in a lot of cases no Dachs on win10/11
@Snow_Rider @DieOmimi
I agree with @MollyS this all makes no sense clearly windows 10/11 are not getting new levels only phone users are getting them, we don't play on our phones. you will notice that my computer moved up the 2 levels I did on my phone hoping it would do something but it just shows the end of content with the levels I completed on the phone the last known working update for win10/11 users was 4/26.
why not start there?
no new levels, no dachs
@Snow_Rider
Sorry, but this response again makes no sense. You want a video of what? Me sitting at the same level 6420? Isn't that what all my pictures keep showing? And I am not alone in the issue.
@Boybinary @istuff do you know of others that also still have this problem?
Hi @MollyS @istuff ! I am so sorry that you had to experience this. The Studio checked the data and passing rate of the level you're stuck in, it seems that many players, using Windows, can go further than level 6420. To investigate your case, I would ask you to record your map showing the problem you have.
You can do it:
Looking forward to hearing from you!
Thank you @MollyS @istuff . Our CM @Snow_Rider is in contact with the studio and will hopefully be able to tell us something new soon.
@MollyS , @DieOmimi , @Snow_Rider
I was just going to ask about this also. I feel the same as you MollyS. It's been way to long and it should be made up to the players somehow. DieOmimi do you have more levels now that you have 2 updates?
My game is up to date.
Thanks for your attention to this matter hopefully it will be resolved soon.
Yes @DieOmimi I have the latest and always update
It doesn't matter! This is not helpful.
@MollyS, the problem is still under investigation and it seems that only Windows users are affected. I'm really sorry, but we don't ignore it. Nevertheless, I will @snow_rider point this out to our manager again.
Since my last report I had 2 updates. My version Windows app) is 3.2.4.0.
How about you?
On May 4 the studio announced a 2 week break from releasing levels and said new ones would be available May 25. Here we are, June 13, and STILL no levels released.
@DieOmimi Is this issue just being ignored now? Do they ever plan to announce something, anything at all? How will they make this up to the players?
So I am curious, did you play the new levels on your phone or did you get the new levels on your computer win10 and play them there? I see you have Dachs which is better than most, what region are you in? Also do you have a screenshot on your computer showing the new levels rather than just the end of content screen?
Thank you very much @Boybinary. I will pass on your feedback.
@DieOmimi
@Boybinary
As for the response regarding Dash's disappearance
How can they say that Dash is an additional feature
Basically what are the features in the game Friends Nothing but Dash
It also happened to a team F5
.....
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Hello @davebarrett @Werner_Cichy @istuff @Jody_Cheng_ @Boybinary @MollyS ! Thank you so much for reporting the issue. I'm sorry to hear that you cannot fully enjoy the game. Please note that the Studio is looking into the problem. As soon as I have updates from the guys, I'll get back to you 🙏
Thank you, still the same for me on win 10/11
I'm also still stuck at the end... my pup is getting tired of this and wants to run! 🐶
What is that paint bucket 🪣over that level what does that mean
That indicates End Of Content for people at the end of the map.
Still waiting, no new levels no Dachs delivery @Snow_Rider @DieOmimi
@Boybinary, I'm sad too. Unfortunately, I don't have any new information from our manager and again no Dachs delivery. Apparently it's a bigger mistake. I have reported all the felers and also have to wait for an answer. I'm really sorry, but right now I can't do more. 😁
The same canned response as the last time from tech support!
Hi Boybinary, Thank you for contacting King Player Support! 👑
My name is Djole, and I'll be glad to handle your case today. It's nice to meet you! 😃
I'm sorry to hear you are still waiting on new levels to be able to play Candy Crush Friends Saga on your computer. I understand that you are waiting too long for this, and rest assured I am here to assist you gladly further! 😄️
Rest assured though that the adventure is far from over. Our technical wizards in the Studio are already busy putting their finishing touches to more exciting levels which will be available very soon. I don't have an exact date for their release just yet I'm afraid, but be sure to keep your game app updated to be amongst the first in discovering all the new fun.
Regarding the time taken to produce new levels; our team constantly strives to create new levels as quickly as possible. However, it's not an easy task, when you take into consideration that we already have hundreds of levels in the game and the team need to create new, fun and challenging layouts which are not repetitive or too similar to previous levels - but also perform correctly, are achievable and make use of new boosters and other features.
In addition to this, the team are also working on new features within the game, such as the live challenges we've been making available from time to time where players are encouraged to collect certain items in return for rewards and boosters. These are separate from the main game, but add extra fun and value for our devoted players.
Finally, all of these levels need to be created, coded, translated and converted to all of the formats for the platforms where we make our games playable. Facebook, iOS devices, Android, Windows and Kindle all require different protocols and versions. The work is constant.
I hope that this sheds some light on the complex task of creating our games and why we endeavor to produce them as often as we can, and hope that the wait is a worthwhile one when you get your hands on the next set of levels!
* As for your missing Dachs Delivery feature, rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about.
Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.
However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.
Normally, it comes back after you do one of the following:
01- Play a few levels.
02- Close the app and restart your device.
03- Check that you have a stable connection.
If these won't help it means the feature isn't available right now, yet it's great to know your appreciation for this feature though, and I will pass your feedback on to our Designers back at the Studio. In the meantime, be sure to keep your app updated, and you’ll have loads of adventures ahead!
If you have any other concerns or questions, please do not hesitate to reach out to us and we will be more than happy to continue assisting you with your request.
Wishing you a nice day, Boybinary! 🍬
*I will soon send you a quick feedback survey so that you can rate the assistance that I personally provided you with. Please take a moment to share your experience, it will mean a great deal to me. Thank you in advance. If your issue hasn't been resolved, please disregard the evaluation and reply back to this message. ❗
Kind regards,
Djole
King Player Support
I received the new levels on my device.
Computer model: Asus
Device Name DESKTOP-E0EJ6KS
AMD A8-7410 APU Processor with 2.20 GHz AMD Radeon R5 Graphics
Installed RAM 4.00 GB (3.42 GB usable)
Device identification 4ECA8836-5F0C-4533-9528-9E1B28971877
Product ID 00327-30488-20427-AAOEM
System type 64-bit operating system, x64 processor
Pen and touch Touch or ink input is not available for this screen
Single language edition of Windows 10 Home
22H2 version
Installed on 12/7/2019
OS Build 19045.3031
Experience Windows Feature Experience Pack 1000.19041.1000.0
The brand and specs can help a bit.
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
