Comments
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Welcome to Soda Community @ludup I am very sorry about the pink door. This is reported to the Studio and they are still investigating it. New levels will be released Friday; Windows devices are ahead of mobile devices.
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Hello @pejonedardanis I am sorry that your game froze 😕 Please visit the Help Center article about the freezing: Technical & Connection issues Select your device type at the top (Android, iOS, Windows, Amazon) scroll down and find topic "why does my game freeze" Unfortunately the Community cannot provide compensation, for…
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Glad to hear that @steventseng 😊 Happy Sodalicious evening/night
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But if you click the golden King logo, don’t you see the option to log out? (I copied your screenshot and edited the arrow) ⬇️
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Hi @Cathy_Thompson_L Community cannot deal with purchase issues because the query includes your personal details, but Player Support can! If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions.…
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Welcome to Soda Community @kelly26 Sorry to hear you lost your progress! Please visit these articles how to find your progress back: ➡️ How to get your progress restored ➡️ More articles on the game progress in Help Center Let me know if you need more help
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Sorry to hear this @TxBourbonAnne Although your game progress and gold bars are recorded on King's servers, streaks such as Daily Bonus and boosters are stored in your device's memory. This means if you have a new device, your Daily Bonus will start on Day 1. If you log in to your old device and you haven't missed a day,…
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Hi @steventseng Hmmm I’m not sure how to understand, sorry. Which virtual button do you mean? 🤔 Do you mean the blue gear? Do you have a screenshot what you saw when the button was working? If I tap the blue gear, then tap the King logo then I can log out. Is that what you mean?
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Hi @Teggles227 No I don’t think you can solve the problem by doing that. I know the Studio is investigating this, and it is happening on different devices. I thought it was an Android thing but the Studio found out it’s on Apple devices too. I also reported it to King Support via my game (just as a player) and they had no…
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Welcome to Soda Community @mikaboo I am sorry to read that the ads have stopped appearing in your game 😕 The ads feature is part of a test group. This means that some players will see ads and some players won't. We have no influence on this; groups of players who will or won't see ads can be changed by the Game Studio. In…
