Hi everyone thanks for your help. You wouldn't believe it but after struggling for over a week I went back to the game after posting this and completed it straight away with no problems
Are you making sure that you don't let the blue bomb tiles countdown to 0? If so, every time one blows up you will lose a move, sounds like it could be that but it's just a guess. I didn't know the blue tiles were bombs which needed to be used before they blow up. Could be the answer. I had looked for any tile explanations…
There is no answer possible to this question. It needs King to get their act together and stop taking the you know what out of us. I really don’t know why we carry on playing. Other game providers that have a problem which is their fault at least give extra live or bonuses. King doesn’t even acknowledge the fault.