stormrao

Level 2

From my own experience (not currently playing FHS) you have to get it up another claim amount, then you can claim it, then when it sets back to a new chest-run, you can claim unclaimed chests at that point

And an awesome new years to you too, I hope any holiday/company you have had has been awesome :) XD I wasn't expecting the glitch to keep perpetuating and wasn't sure if I should just continue my old thread. I stand by my old work rule of "the more info you can get about the error, the better", so knowing how it interacts…

I am very happy to help! I figure the more details I can give the more easily it can help identify the spot the error is coming from :P it helps having previous troubleshooting experience, though I used other posts on the forum with queries from all kinds of moderators for the original post's details It's fun to be able to…

hehe, I can't imagine it's a high issue especially if it has so few people experiencing it. I don't mind waiting. I just know documenting things is handy as it can sometimes show more about the error than a single instance. When I was working for an IT company they loved if we could timestamp at least 3 instances of the…

another update: it's now stuck on 3 unclaimable openings (as in I have 36+ paws) I think the heart of the error is that I tend to play late at night, play until I get sleepy, then set my phone down. Whenever I pick it back up the game always has to reload, so I'm expecting a force-quit/reload function is built in…

if I lost them with the offload, I lost them, I'll survive XD I haven't spent any money on them. thank you kindly~ The "attach" didn't let me add the original mp4s but I do have them

update with all the requested footage original video: observing the error. Tapped on the collect button multiple times, shown by the button pulsing. Then tapping on the chest which makes the icons appear, then the "activate" button to show other buttons work, the red x, the collect, the chest, then the main x. Screenshot…

I saw there was an "attach" as well as an image post, I assume I should use that to attach my original un-giffed video :) then get the new one showing how I can claim above 24 paws and anything I can record from below I'll also run my full suite of "diagnostics" as per my old job, including restarting, force restarting,…

Beg pardon! I mean when I have 24+/12 paws, the chest will let me collect a reward. Basically it is acting as if the first 12 paws don't count. so if I got to 36 paws, I'd be able to tap it twice, claiming two rewards, taking it back down to 12/12, but anything below 24 and it will behave as in the gif'd video where,…

Small update: once I had double the amount of tokens needed it let me collect a fresh tap, but not the second.