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Is the bonus buy for 19.98 just for mobile I keep getting a error that I cant purchase

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rneide62

rneide62 Posts: 2 Newbie

December 2016 in Support

I can buy the other gold deals just not the bonus buy for 19.98 keep getting a error saying purchase wont go thru try again.

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Wunderbaum Posts: 4,398 Level 5

December 2016
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Hi!
Have you tried the purchase with another card?
Try removing the one you have in Facebook, then add another to see if the issue is with the card transaction.
You can change it here: https://secure.facebook.com/settings?tab=payments&section=settings
Cheers
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