I have played the game before though on re-installing on the new device i lost my progress

Agy_BK

i lost my phone and had to re-install the game on the new device but lost my progress and had start from scratch

MarkHawk

Hi Agy,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care