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Hi Michele!
It might be the connection from the game to Facebook that is not working correctly.
Please try the steps on this thread:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Your boosters and messages will get lost when re-installing because they are stored on your mobile device and not online. This thread has more information: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091
Cheers