Not receiving the 20 minutes of free play!

Phyllis_Volkmar

After using the 5 lives, four times now I have clicked the balloon for 20 minutes of free play.  The present box opens and indicates the 20 minutes but not once have I actually received it.  Is there an issue?

Debbie_Smith-4

Eight times so far i have received the hot air balloon and did not receive the offer. 

sahm22girls

I, too never receive the 20 minutes.  I did notice that my silver and gold both reset to 0 instead of getting the award, but next time I log in, they have returned.  Obviously a glitch that they don't care to fix.