Farm Heroes Super Saga

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Farm Heroes Super Saga

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Farm Heroes Super Saga not loading on computer.

JudyBurch

Game hasn't been loading all day (11/14) It's just stuck on the 'loading' page.

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Tony_Mc

Happy to report that the game has loaded for me all day. I didn't do anything, it 'just' finally loaded and worked. Many others have said it is now working for them too. So glad that King Care found the problem and fixed it.

Thanks JudyBurch :-)

Henry_Hm_Chan

Yeah, and new levels are available on PC too (at least 760)...

JudyBurch

Happy to report that the game has loaded for me all day. I didn't do anything, it 'just' finally loaded and worked. Many others have said it is now working for them too. So glad that King Care found the problem and fixed it.

JudyBurch

Hi Henry Hm Chan,
Thank you for posting this here on King Care.
You can indeed already play the new levels in Farm Heroes Super Saga on mobile. I recommend you follow this page https://www.facebook.com/FarmHeroesSuperSaga/ in order to receive news about updates.
Our Game Studio is working hard on making the new content available too for the PC version of Farm Heroes Super Saga.
Kindest regards and have a great day,
Tony - King Care Team

Tony there are still numerous, VERY numerous numbers of people who cannot play on a computer. I am a member of a FHSS group and everyday another person posts on how the game will not load---it's stuck on the '"loading" screen. So new levels or not, we can't play.

JudyBurch

I use Firefox and there was an update yesterday. For those people whom the game won't open, do you use Firefox and did you get an update on Firefox yesterday?

My update was about 2 wks ago. Others I know for sure said they could play after the update, plus other browsers aren't working either. I can play other King games, just not this one.

Tony_Mc

Hi Henry Hm Chan,

Thank you for posting this here on King Care.

You can indeed already play the new levels in Farm Heroes Super Saga on mobile. I recommend you follow this page https://www.facebook.com/FarmHeroesSuperSaga/ in order to receive news about updates.

Our Game Studio is working hard on making the new content available too for the PC version of Farm Heroes Super Saga.

Kindest regards and have a great day,

Tony - King Care Team

Henry_Hm_Chan

Good. FH Super now loads and plays OK. But the latest level is still 715 (vs on mobile device it is 745).

Tony_Mc

Everything ok again with Firefox for OSx

Thanks for sharing Déborah

Tony_Mc

I use Firefox and there was an update yesterday. For those people whom the game won't open, do you use Firefox and did you get an update on Firefox yesterday?

Good stuff JudyBurch, thanks for sharing

Henry_Hm_Chan

Today I tried to play the Yandex browser! The game works!

Tried it. Same problem.

JudyBurch

Hi All,
Thank you for posting and commenting here on King Care.
I am sorry you all are experiencing this issue in Farm Heroes Super Saga.
There are a few steps I recommend you to try as they generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team

King Care PLEASE realize the problem is not on our end, YOU need to fix it. Many, many, people are leaving the game because of this problem.

JudyBurch

There are now 30 new levels available on iPad (levels 716-745), but Chrome is still stuck on "Loading...". For Opera, the levels map loads OK but the map doesn't show new levels at all (i.e. latest 715). And if you try to play any level, it then again stuck on "Loading...". Farm Heroes Super previously have frequent problems with loading new level maps and were ultimately fixed in a few weeks' time. Hope this is the case here and not King killing off the game on desktop, like other games (e.g. Diamond Digger).

Henry it's just not chrome, I use firefox and it won't load either. It's been like this for over 10 days.

Déborah_Bolender

Everything ok again with Firefox for OSx

Henry_Hm_Chan

There are now 30 new levels available on iPad (levels 716-745), but Chrome is still stuck on "Loading...". For Opera, the levels map loads OK but the map doesn't show new levels at all (i.e. latest 715). And if you try to play any level, it then again stuck on "Loading...". Farm Heroes Super previously have frequent problems with loading new level maps and were ultimately fixed in a few weeks' time. Hope this is the case here and not King killing off the game on desktop, like other games (e.g. Diamond Digger).

JudyBurch

No doesnt work again under chrome loading....

Not for me either.

Henry_Hm_Chan

No doesnt work again under chrome loading....

Regasin

Hi All,
Thank you for posting and commenting here on King Care.
I am sorry you all are experiencing this issue in Farm Heroes Super Saga.
There are a few steps I recommend you to try as they generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team

@Tony Mc

Hey Tony,

We have tried all the following steps, including reinstalling browsers.The following browsers I have tried are as follows:

Microsoft Edge: Microsoft Edge 40.15063.674.0

Mozilla Firefox: 57.0 (64-bit)

Google Chrome: 62.0.3202.94 (Official Build) (64-bit)

All three result in the same loading screen after the initial loading.Using fiddler/wireshark I am able to determine that they reach the destination properly, however they have an issue validating and loading the map files that are downloaded from:

https://eden1.midasplayer.com/canvas/map.zip?_v=1be1ah3 - GET

The map files when downloaded seem to be complete and have full files and pictures needed to load the game properly.However, the game will continue to reach out to the server via

https://edencanvas.king.com/rpc/ClientApi?_session=.2 - POST (I have omitted the session ID to prevent giving out direct session information)

It will then retry to get the information and re"GET" the map files again. If I have cache information on, it will reuse the mapfiles from the cache, if I disable cache information it will redownload it from the website listed above.

I have also tested this on two other computers in our network. With exactly the same results, with various different HTML5 versions and computer makeup. All steps to be able to resolve this issue have failed from a users side, and must require inspection by application analyst, or web analyst to determine on why these sessions are failing to initiate.

If you have any difficulty in understanding what the cause for concern is, please feel free to reach out to me. Or pass it onto the application client to have it investigated. The information provided should be sufficient to determine the root cause of failure. If they do require the session ID for logging purposes to determine the point of failure in the logs, I can provide that as well.

Looking forward to hearing back, and thank you for continuing to look into this.

Sincerely,

Regasin

Kseniya__Volkova

Today I tried to play the Yandex browser! The game works!

JudyBurch

Hi All,
Thank you for posting and commenting here on King Care.
I am sorry you all are experiencing this issue in Farm Heroes Super Saga.
There are a few steps I recommend you to try as they generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team

I was on at least level 689 when the problem started. I played in the morning and then a couple hrs later was not able to load the game. I went to the site above to see if my browser was compatible and scored well above the minimum score needed. From what I can tell, the people who can no longer get the game to load are established players that have been playing the game for some time. We have commented that the game has not loaded for several different browsers for people who play on desktop computers. Thank you for responding, but I don't believe the problem is on our end.

Déborah_Bolender

Hi All,
Thank you for posting and commenting here on King Care.
I am sorry you all are experiencing this issue in Farm Heroes Super Saga.
There are a few steps I recommend you to try as they generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team

Hi, thank youperhaps my english is not good enough to understand everything but I have 3 browsers Safari, Firefox Quantum & Chrome on Mac OS 10.13.1 under High Sierra. It does'nt work on any of them. I empty cache, update and started again and not result. I play on my tablet. No good issue with my computer.

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speediedegu

I'm having the same issue I thought it was just me..

Déborah_Bolender

Since we are under High Sierra perhaps for Mac users ? I have the same problem

JudyBurch

I use Firefox and there was an update yesterday. For those people whom the game won't open, do you use Firefox and did you get an update on Firefox yesterday?

Déborah_Bolender

I use Firefox but I did not update

speediedegu

I use fire fox didn't get the update yesterday and still had a problem with no loading of the game. I also use google chrome and that won't load it either

Lois_Martell

i am also having the same issue with up loading this game.. i can play others but not this one.. is there something going on with it??

Sharon-25

I'm having the same issue I thought it was just me..

where is the answer

speediedegu

i am also having the same issue with up loading this game.. i can play others but not this one.. is there something going on with it??

this is day 2 for it not loading for me I contact King through face book messaging about the problem and they never answered back

Déborah_Bolender

i am also having the same issue with up loading this game.. i can play others but not this one.. is there something going on with it??

It's not the first time I contact them and thy never answer except giving the link for the discussion. Friendly but not effective !

JudyBurch

i am also having the same issue with up loading this game.. i can play others but not this one.. is there something going on with it??

They have NEVER answered my reports of problems.

JudyBurch

I'm having the same issue I thought it was just me..

Sharon there is NO answer.

TIME

Same here. It will not load on any browser.

JudyBurch

So, the browser doesn't matter, we've figured 'that' out. It seems that KING CARE should at least acknowledge that there is a problem and that they are working on it. It's bad enough the computer players don't get all the perks that device players get (did you know that they are getting lots and lots of free baskets just for watching short videos, levels that are different as in usually easier, extra lives, and matches where you can challenge another player for rewards!?) but now we can't even play the game. Seems they don't care about the computer players.

Henry_Hm_Chan

Same problem here (stuck at "loading..." on startup) for Chrome and Firefox (before and after upgrade to ver 57). It loads OK in Opera (v48) but again stuck when I try to go into individual levels. There are no new levels even though updates are overdue (last new levels on Oct 31). Are you guys encountering this problem at the latest level (715)?

JudyBurch

Same problem here (stuck at "loading..." on startup) for Chrome and Firefox (before and after upgrade to ver 57). It loads OK in Opera (v48) but again stuck when I try to go into individual levels. There are no new levels even though updates are overdue (last new levels on Oct 31). Are you guys encountering this problem at the latest level (715)?

I think I was at level 681 when this happened and there was another screen of levels ahead of me. Still can't get in to the game today. (11/17)

Regasin

Hey Everyone, this issue appears to be loading the cached or new information on loading a map. The game will get stuck on loading trying to download, and load all of the map components. I do not know if this is due to a specific server or only specific account levels. However, this is the JS XHR sends and receives after you get to the "Loading" portion. https://eden1.midasplayer.com/canvas/map.zip?_v=1be1ah3 - GET - 200https://edencanvas.king.com/rpc/ClientApi?_session=<SESSION ID>.2 - POST - 200 (I have removed the session ID as it has PII information) Those two will requests will continue to load as long as you have the screen open, along with a heartbeat response to ensure you're still actually on the page. This is a server/API based issue, and cannot be resolved on your end. Important note: For those that know how, please do not disable cache data use on your client or browser at this time. These responses are only a couple seconds apart, and it will attempt to download the map for the game over and over again. Map files are 8.15 MB's of data, and will add up to GB's of wasted data in minutes, which will chew though your data. While troubleshooting this, if cache data wasn't on, I would have used 6 GB's of data. Thankfully using cache data is on by default, and you'd have to disable it to cause this to happen. It will not resolve the issue and cost you lots of loss.

Lois_Martell

hello... thank you for the update but if i have to go though that stuff just up load a game i can go without... the ones who built the game needs to fix the issues with it.. there are other games... i will have to just find something else to play, too bad i do like this game.. oh well,let me know when it is truly fixed and i dont have to jump though hoops.. have a great day !!

Katy_Tipo

So, the browser doesn't matter, we've figured 'that' out. It seems that KING CARE should at least acknowledge that there is a problem and that they are working on it. It's bad enough the computer players don't get all the perks that device players get (did you know that they are getting lots and lots of free baskets just for watching short videos, levels that are different as in usually easier, extra lives, and matches where you can challenge another player for rewards!?) but now we can't even play the game. Seems they don't care about the computer players.

I totally agree. I can play on my cell, using always facebook to log in and today I received two baskets by watching a video. Why we don't have answers about directly from King Care?

Henry_Hm_Chan

Looks like the problem has been fixed. Chrome loads the game OK....

Tony_Mc

Hi All,

Thank you for posting and commenting here on King Care.

I am sorry you all are experiencing this issue in Farm Heroes Super Saga.

There are a few steps I recommend you to try as they generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

(windows only) https://www.microsoft.com/windows/microsoft-edge

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU

Kindest regards and have a great day,

Tony - King Care Team

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