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Not receiving quest rewards - Reported to the Studio! (This is now Fixed)!

Malta

Hi everyone not been receiving quest rewards for some time, first it was the flowers that no matter how many I collected it still stayed on 0. Now I get the coin rewards but none of the others. Have tried everything, logging out of game and face book to no avail. Even tried logging in with king account but that sent Mr back to the very beginning lol. Have contacted support team by replying to the automated reply emai but haven't had a reply. I play on my Samsung iPhone and my galaxy tablet. The game updated yesterday I can now see profile pictures of other players but my picture is just a man's silhouette im on level 1665 so been playing a long time, but this is very frustrating, please help

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QueenB

Thank you all for taking the time to report this and for joining our Community!

I've spoken to Support and there seems to be an issue with this extra feature. The Studio is aware of this and is currently looking in to it so we do not have a timeframe for a fix.

If you keep an eye on this thread, I'll let you know as soon as I know more!

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

QueenB

@Juanpe

The option to watch videos is not available for all players so your game might not be part of the group that has access to this feature.

Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time.

If you do not see this special event in your game at the moment then rest assured it'll be coming your way soon in the future!

We'd like to reassure you that sometimes you'll have features that other players do not, so we try to make sure you won't miss out on the fun.

I'd love to be able to manually add this feature to your game, but I'm afraid here, we have no control over how these groups are selected or chosen.

I understand this might not be appreciated by all our players, but our Game Studios are constantly testing new features and concepts and we believe that this is the best way for us to improve our games, challenges and gaming elements in the future.

QueenB

@yejiflavor, which device are you playing on and do you know which game app version you have installed?

yejiflavor

Helllo

my rewards are not updating even when i satisfy the condition and new quests are not loading either

Juanpe

Before the problem about not receiving the quest awards, I used to get some extra rewards after watching a video. The problem with the rewards seem to have been fixed, but I have not received any video viewing with more rewards... What has happened? The company has apparently fixed a problem and deactivated a previous function? Are you kidding us or what?

yejiflavor

Hello,
i can receive the rewards but now my reward is not loading and not uploading. I won multiple games with three stars but it wont update the reward and once i receive it, new quests wont show up

Ladey_B

@Cheyenne_Wells Ive had the same issue--Im owed hundreds of coins from country show tiers, none of which are being received. The developers dont seem to care to address or fix the issue!

yejiflavor

QueenB said:

Hi @Macy-2!

I've just received the information that Apple devices will be fixed by tomorrow as the studio is still waiting for iTunes to approve the release.

Thanks for your patience

Hey for iphone is still not fixed. Please fix this issue

007jayc

The funny thing is I could watch videos before a level to get a watering can, but then when I would want to watch a video to get 3 extra moves it would tell me I wasn't connected to the internet, but I was. I'm hoping this was fixed along with not receiving the quest rewards.

amore004

Thank You @QueenB for keeping us updated. I am happy to get quest rewards again. Pass along a thank to the Studio for getting this fixed. Maybe they can add a few extra rewards for all we have missed in the last month.

Have a great day!

acollins2019

Finally fixed but what about all the rewards that didn’t get credited?

rustyfrog

Queen B - thanks for keeping us updated. Yes it is frustrating for us, but it also must be frustrating for you when there is no timeline for a fix.
One thing you havent commented on is the 'watch a video ad for rewards'
My wife and I both play on separate tablets.
She has videos and is awarded lives and goodies, I never even see one.
Would you please comment?

bmace

No update for my iPad yet....

casprrr

I have the update showing the autumn theme on my Apple device. Tried, and was able to collect the reward that I earned last week but hadn't claimed, receiving two gloves as my reward. Looks like the issue has finally been resolved, thank you!

dianar44

Not fixed for me just tried and failed. Damn it

RaineMonks

So what do we get for all of the MANY quest rewards we have missed out on???

QueenB

Hi @Macy-2!

I've just received the information that Apple devices will be fixed by tomorrow as the studio is still waiting for iTunes to approve the release.

Thanks for your patience

Macy-2

Hi QueenB, thanks a lot for keeping us update. i just won two quests, unfortunately the rewards are still not added up. i played from iphone xr, with latest ios version. and there is no game app update available.

rgs

QueenB

Great news guys 🙌🤗

The studio has informed that this bug should be fixed by now, could you all please make sure you have the latest game app version 1.27.1.0 installed?

Thanks

wonderwoman1966

I'm on level 1301 which has leaves and yet it doesn't accumulate or get counted in the Quest for 900 leaves. Furthermore, this adds to the problem where i have more than 20 COMPLETED Quests that are still waiting for its rewards. What is REALLY going on that it's taking forever to fix this problem? After patiently waiting all this time, gold bars should be the lost rewards (5 or more per quest)!!!

zordkaszas

Hy, i am not receiving my awards after completing quest, i got only the coins! My i.d.: 9735566554