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I did the trouble shooting sent to me and I’m still not able to play my game. I go to the the app on my iPhone and King comes on, then it goes right back to home screen. There is a blue dot by app on my phone?
Welcome to our Community @2sisters2 🤗
Have you by any chance tried reinstalling the game app? It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.
However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.
Hope this will work 🤞
I can play the game Ok. but if I want to go to the 'extras' ...it freezes the page.
Thank you very much for your answers. I'm glad you made it.
Please never delete the game data, as this will make you lose the accumulated boosters.
Thank you and keep enjoying
Ok, I’m not sure which thing made this work, but I tried turning off cellular data. Also, fearing I was going to have to completely delete the app and all data, I started using boosters. I used probably about five boosters on the level and finally won. I went on to win the following level.
I’m now on level 1732.
Of I continue to freeze, I will let you know.
-Veronica
Hello!
thank you for helping. I did what you asked: deleted cache in safari and rebooted.
Afterwards I lost 3 games and then the fourth game froze.
Hello 👋
Don't be sad, it will be solved soon with your help.
While we wait for @PummyRaj to confirm if the problem is reported, can you please clear Safari cache and reboot your device? Please tell me if that had any effect on the game, did you notice that it improved? Was it solved?
We appreciate your answers to keep improving
I am glad and very sad to know I am not the only person having this issue.
Same thing happened in level 2159
This is an example of the “freeze”. The animals still blink, but I can not move anything and nothing drops. I have to quit the app all together. When I restart the app, I am at the Home Screen and have to start a brand new game.
Thank you for responding quickly.
1.45.1.1 is App Version
iPhone storage 41.8 GB of 128 GB used
iOS 14.3
Hello Veronica 🤗 A Warm Welcome to our Wonderful King Community 🙂
Let me check the level and get back to you as soon as I can.
In the mean time, can you please check what version of the game you have right now? You will be able to find that info in your App Store.
Sometimes, having old versioned App does that freezing to our game(s). And sometimes, having less space on our device memory also causes that. So, can you please check how much of storage space there is? We need minimum 2 GB for the Apps to work without interruptions.
Can you please check these two and post the update for me? In the mean time, I will see if the level is glitchy.
Please post back by typing your reply in the comment box given below.
Hope to talk to you soon. Have a Farmtastic Weekend ahead 🍓 🍐 🍓
Here it is Christmas Day and level 1730 has been freezing on me time and again. It seems like it happens right as I am about to win the level. Meaning not every time, but several times today.
This is my favorite of the King games so it is that much more of a frustration.
Level 1730
Played on iPhone XR
I have done an offload of app, then reinstalled twice. Still stops working in the middle of the game.
Veronica
My game froze at the end just when I was getting to solve it.
Level 1730. Play on computer via facebook. ID 1021196500
screeen shot attached
Hello @SOULISAEK A Warm Welcome to this wonderful King Community ☺️
I am sorry to hear about the issue in your game!!
Is this a specific level that is becoming freezing? Did you try any older level and see if it's the same?
Also and to Farm Hero Super Saga is freezing while I am playing. This appeared almost 2 weeks now. I am planning the game at 3 devices and the same problem exist at all devices
Farm Hero Super Saga is also freezing on me while playing. I’m on level 1730. It started when we started to get daily bonuses each day (extra lives, extra jumbo crops, extra money...). I’m about to stop playing all together. It is super frustrating.
I am resolved. I deleted the app and reinstalled it. It wasn’t even opening. It only went to the King screen and then back to home screen. I was playing on iphone
Hello @casprrr A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!!
Can you please tell me in which game you are having this issue?
1) If it Farm Heroes Saga --> Did you have the "Bonnie" active? Once you open the level, is it getting frozen?
2) If it is Farm Heroes Super Saga --> Did you just enter into level # 1723? Is it freezing as soon as you open the game? OR after few moves? Can you tell me which device you are using to play the game?
I agree and suggest you not to reinstall your game. But, we can try some troubleshooting steps depending on the issue.
Can you please post back and clarify, so that I can assist you further?
Talk to you soon! Have a great rest of the weekend!
Please stay safe & warm! 😷.
I am on Level 1723 an the last two times I attempted to play today, the game froze - no response whatsoever. I am not willing to lose my progress by removing and reinstalling the app; can someone from the support team look into why this is occurring? Thanks!
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this is from an iPhone 17pro max. The bottom three icons should be lower.
Hi Super Farmers! We want to let you know that the Studio team is aware of this issue and working hard to get everything back to normal. The error looks like this: We’re extremely sorry for the inconvenience this has caused. We fully understand your frustration and disappointment, and we’re very grateful for all your…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
