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New levels mysteriously disappeared

Just_Me-2
Just_Me-2 Posts: 296

I finished level 535 but was “stuck” for about five days because there were no new levels available to play. I performed the latest update this morning and everything went well. I opened the game, saw new levels and played a few. I completed level 540 and decided to close the game to take a break for just a couple of minutes. I returned to the game and to my astonishment my avatar is back on level 535 and all the new levels have vanished. I did not take a screenshot of the board with the new levels because I never imagined this would happen. I am not even sure if I encountered one or two hard levels along the way and have no wish to replay those levels because I would have to rely on boosters and gold bars to pass. Please fix. Thank you.

Best Answer

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    Answer ✓

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    Answer ✓

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

  • Tractor_Girl
    Tractor_Girl Posts: 2

    Level 1

    I have this problem too 

  • Just_Me-2
    Just_Me-2 Posts: 296
    edited June 2017

    I have this problem too 

    All the new levels that disappeared for no reason after an update just came back a few days ago and it had me back on the completed level 540. I hope this will also happen to you eventually.

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