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Hi Kerrie Wann,
Thank you for posting this here on King Care.
I recommend you to check our blog here and to follow up on all advise given there.
Kindest regards,
Tony - King Care Team
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…