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Game hasn't been loading all day (11/14) It's just stuck on the 'loading' page.
Hey Everyone, this issue appears to be loading the cached or new information on loading a map. The game will get stuck on loading trying to download, and load all of the map components. I do not know if this is due to a specific server or only specific account levels. However, this is the JS XHR sends and receives after you get to the "Loading" portion. https://eden1.midasplayer.com/canvas/map.zip?_v=1be1ah3 - GET - 200https://edencanvas.king.com/rpc/ClientApi?_session=<SESSION ID>.2 - POST - 200 (I have removed the session ID as it has PII information) Those two will requests will continue to load as long as you have the screen open, along with a heartbeat response to ensure you're still actually on the page. This is a server/API based issue, and cannot be resolved on your end. Important note: For those that know how, please do not disable cache data use on your client or browser at this time. These responses are only a couple seconds apart, and it will attempt to download the map for the game over and over again. Map files are 8.15 MB's of data, and will add up to GB's of wasted data in minutes, which will chew though your data. While troubleshooting this, if cache data wasn't on, I would have used 6 GB's of data. Thankfully using cache data is on by default, and you'd have to disable it to cause this to happen. It will not resolve the issue and cost you lots of loss.
Hi All,
Thank you for posting and commenting here on King Care.
I am sorry you all are experiencing this issue in Farm Heroes Super Saga.
There are a few steps I recommend you to try as they generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team
Looks like the problem has been fixed. Chrome loads the game OK....
So, the browser doesn't matter, we've figured 'that' out. It seems that KING CARE should at least acknowledge that there is a problem and that they are working on it. It's bad enough the computer players don't get all the perks that device players get (did you know that they are getting lots and lots of free baskets just for watching short videos, levels that are different as in usually easier, extra lives, and matches where you can challenge another player for rewards!?) but now we can't even play the game. Seems they don't care about the computer players.
hello... thank you for the update but if i have to go though that stuff just up load a game i can go without... the ones who built the game needs to fix the issues with it.. there are other games... i will have to just find something else to play, too bad i do like this game.. oh well,let me know when it is truly fixed and i dont have to jump though hoops.. have a great day !!
Same problem here (stuck at "loading..." on startup) for Chrome and Firefox (before and after upgrade to ver 57). It loads OK in Opera (v48) but again stuck when I try to go into individual levels. There are no new levels even though updates are overdue (last new levels on Oct 31). Are you guys encountering this problem at the latest level (715)?
Same here. It will not load on any browser.
I'm having the same issue I thought it was just me..
i am also having the same issue with up loading this game.. i can play others but not this one.. is there something going on with it??
I use fire fox didn't get the update yesterday and still had a problem with no loading of the game. I also use google chrome and that won't load it either
I use Firefox but I did not update
I use Firefox and there was an update yesterday. For those people whom the game won't open, do you use Firefox and did you get an update on Firefox yesterday?
Since we are under High Sierra perhaps for Mac users ? I have the same problem
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Hi Super Farmers! We want to let you know that the Studio team is aware of this issue and working hard to get everything back to normal. The error looks like this: We’re extremely sorry for the inconvenience this has caused. We fully understand your frustration and disappointment, and we’re very grateful for all your…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
