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I have accumulated over 4000 silver coins from the country show but coin count still shows 380.
KinshasaCampbell
Posts: 6
Level 1
in Support
I've sent numerous messages to customer care but haven't received any feedback. I want my coins I worked hard for them! Please fix!
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Answers
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Hi, I am so sorry for the delay in your response.
Are you still needing help?
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I am still missing the coins.
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Ah no, so sorry for that. I am going to pass it on to the moderator.
Which device do you play on, OS and version.
App version?
Have you tried the troubleshooting and are you connected to either Facebook or the Kingdom?
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Android and what do you mean by version?
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It usually has either a number on the tablet or a name like lollipop, marshmallow, etc they follow the alphabet but you find it in settings and about tablet I think...if memory serves me right. It will say version number..
it might not be vital, its just the more info they have, the more they can compare it if others have issues you see
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Yeah I don't think I have that. I just have an Android phone.
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It should be in your settings, all phones have them
What make and model is your phone? I am sorry if this sounds like a lot of information, its to see if others report issues and if there are any links between devices. Also some older phones do not work as well with the games versions now.
Can you also check your app version. That will be in settings, apps then version number.
When did the problem first start?
Did it give any error message?
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It started probably a month or so ago. No error message I just noticed my coins never actually accumulated. I tried to go spend them after getting 1st place in the country show and the prize was 1250 coins but it showed I only had 380. So I thought maybe it would accumulate later but it never did. The more country shows I won I still wouldn't receive the rewards. Even now I should have well over 6000 coins only shows 1200.
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I pretty much just stopped playing that game. Started playing something else.
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OK I am sorry you are having this problem. It seems the studio are aware that some players are having it, so I need to notify the moderators so they can pass on your post
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