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Coins are no longer adding after time is finished

Maree_Joy
Maree_Joy Posts: 3

Level 1
in Support

Playing farm héreos super saga for past couple of weeks and coins at end of time are no longer being added to my total. 

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Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Maree,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    - Mark

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Answers

  • Lady_Choo
    Lady_Choo Posts: 25,906

    Hi Maree. thank you for posting on King care.

    Can I ask if this is at the end of a normal level or any special events? 

    Could you try this troubleshooting for me please

    https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

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  • Maree_Joy
    Maree_Joy Posts: 3

    Level 1

    It is when the country show time finishes. Comes up with the coins i have won but does not add to my total. The game has not been crashing at all, just the winnings not going on. Have been stuck on 1095 coibs for a couple of weeks

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  • Lady_Choo
    Lady_Choo Posts: 25,906

    Sometimes doing troubleshooting helps with that, I will pass it over to one of the team but they will ask you to do that anyway just to rule it out :)

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  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Maree,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    - Mark

    Flag · Helpful Sweet Love Haha
  • Maree_Joy
    Maree_Joy Posts: 3

    Level 1

    Hi Maree,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    - Mark

    Mark. Coins are again not adding into my account when I play! Worked for a couple of Country shows but now no longer-had 150 coins this morning and they did not add on both on my home computer and android device. I have updated, reinstalled on both machines. Any ideas?
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