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Not possible to request lives for 3 months

Rocky_Lélé
Rocky_Lélé Posts: 22

Level 3
in Support

I tried on Chrome and Firefox without success. My wife has the same problem.

«13

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,144

    Hi Rocky, can you try this troubleshooting please. 

    If it doesn't help, can you let me know which OS version you have please :)

  • Rocky_Lélé
    Rocky_Lélé Posts: 22

    Level 3

    Dear, thank you for your try of helping. I tried all the steps of your link without success.

    My OS is Windows 10.

  • Lady_Choo
    Lady_Choo Posts: 26,144

    Hi Rocky, I am sorry it didn't help. Can I just check, are you connected to the Kingdom or Facebook? Is it coming up with an error message or does the box for friends just not show?

    We did have an issue with Facebook connection due to the privacy settings changes. So if you do use Facebook to connect it would be worth having a look at that link too. You can find it HERE. Let me know if it helps or not and if not, if you could let me have the other info I will pass it over to the King team to investigate :)

  • Xarly
    Xarly Posts: 2,509

    Hi Rocky Lélé,

    Thanks for your message and the clarity on what's up! If you can go the extra mile and record the game while this happens and send that our way (by uploading it via Youtube or Vimeo) it would be of great help, not only for us but especially for the team so that they can understand what your issue is and help us fix it.If you want this to be handled via private message, just let me know and I can send you a private message so that we can have the conversation privately.

    Cheers,

    Xarly

  • Rocky_Lélé
    Rocky_Lélé Posts: 22

    Level 3

    Dear Xarly, thank you for your involvment in helping to solve this issue :-)

    I would be pleased to do and share such a video. The only problem is that I don't know with which free software it's possible to do this. Can you advice me one please ?

    Kind regards,

    Rocky

  • Lady_Choo
    Lady_Choo Posts: 26,144
    edited June 2018

    Just in case you are around now Rocky, I use a programme called Screencast o matic. You can use the free version just fine, it doesn't have sound but you wouldn't need that anyway. Then just save it to your computer and once saved, upload to youtube or dropbox :)

  • Rocky_Lélé
    Rocky_Lélé Posts: 22

    Level 3

    Here is the video (thanks for the software :-) ). It shows how the window the request to friends quickly disappears :

    https://streamable.com/oqc8t

  • Lady_Choo
    Lady_Choo Posts: 26,144

    Thanks Rocky, Xarly will hopefully see it tomorrow :)

  • Rocky_Lélé
    Rocky_Lélé Posts: 22

    Level 3

    Thanks to you Chicken :)))

  • Xarly
    Xarly Posts: 2,509

    This is great collaboration!

    Thanks Rocky and Chicken, we will solve this together! :-)

    I'll be waiting for that video but don't hesitate to come to us if you have any issues.

    Cheers,

    Xarly

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