Not possible to request lives for 3 months

Rocky_Lélé · May 2018

I tried on Chrome and Firefox without success. My wife has the same problem.

Lady_Choo · June 2018

Hi Rocky, can you try this troubleshooting please.

If it doesn't help, can you let me know which OS version you have please

Rocky_Lélé · June 2018

Dear, thank you for your try of helping. I tried all the steps of your link without success.

My OS is Windows 10.

Lady_Choo · June 2018

Hi Rocky, I am sorry it didn't help. Can I just check, are you connected to the Kingdom or Facebook? Is it coming up with an error message or does the box for friends just not show?

We did have an issue with Facebook connection due to the privacy settings changes. So if you do use Facebook to connect it would be worth having a look at that link too. You can find it HERE. Let me know if it helps or not and if not, if you could let me have the other info I will pass it over to the King team to investigate

Xarly · June 2018

Hi Rocky Lélé,

Thanks for your message and the clarity on what's up! If you can go the extra mile and record the game while this happens and send that our way (by uploading it via Youtube or Vimeo) it would be of great help, not only for us but especially for the team so that they can understand what your issue is and help us fix it.If you want this to be handled via private message, just let me know and I can send you a private message so that we can have the conversation privately.

Cheers,

Xarly

Rocky_Lélé · June 2018

Dear Xarly, thank you for your involvment in helping to solve this issue :-)

I would be pleased to do and share such a video. The only problem is that I don't know with which free software it's possible to do this. Can you advice me one please ?

Kind regards,

Rocky

Lady_Choo · June 2018

Just in case you are around now Rocky, I use a programme called Screencast o matic. You can use the free version just fine, it doesn't have sound but you wouldn't need that anyway. Then just save it to your computer and once saved, upload to youtube or dropbox

Rocky_Lélé · June 2018

Here is the video (thanks for the software :-) ). It shows how the window the request to friends quickly disappears :

https://streamable.com/oqc8t

Lady_Choo · June 2018

Thanks Rocky, Xarly will hopefully see it tomorrow

Rocky_Lélé · June 2018

Thanks to you Chicken ))

Xarly · June 2018

This is great collaboration!

Thanks Rocky and Chicken, we will solve this together! :-)

I'll be waiting for that video but don't hesitate to come to us if you have any issues.

Cheers,

Xarly

Not possible to request lives for 3 months

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