Not connecting to the internet

Terrio · April 2018

Hi... when the game loads the status wheel flickers but doesn’t connect to the internet??

I have the issue on my iPad and my android phone.

Only started happening this morning. I have since updated the app on both devices and can access the internet in other apps.

Lady_Choo · April 2018

Hi Terrio,

Firstly, can you try the troubleshooting here

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

And do you use Facebook? It could be their recent changes.

https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

Terrio · June 2018

The problem resolved itself without me following your instructions... As it's resolved I didnt need to follow it up any further and don't 'use' Facebook but do have an account...

Lady_Choo · June 2018

Ah well that's just typical lol. No worries, at least you are sorted

Not connecting to the internet

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