Why is it I never receive my recharge bonus’s, I’m so irritated I’m ready to delete this app!

I never receive any of my bonus’s, I’m so irritated I’m ready to delete this app!! There’s no sense in striving to get to the next level if you never receive any of the bonus’s, it’s pointless!! I never receive any of the magic beans either, I used to buy this stuff, then I realized it was being stripped from me, what a load of crap!