Farm Heroes Super Saga not loading on computer.

Same here. It will not load on any browser.

Same problem here (stuck at "loading..." on startup) for Chrome and Firefox (before and after upgrade to ver 57). It loads OK in Opera (v48) but again stuck when I try to go into individual levels. There are no new levels even though updates are overdue (last new levels on Oct 31). Are you guys encountering this problem at the latest level (715)?

Hey Everyone, this issue appears to be loading the cached or new information on loading a map. The game will get stuck on loading trying to download, and load all of the map components. I do not know if this is due to a specific server or only specific account levels. However, this is the JS XHR sends and receives after you get to the "Loading" portion. https://eden1.midasplayer.com/canvas/map.zip?_v=1be1ah3 - GET - 200https://edencanvas.king.com/rpc/ClientApi?_session=<SESSION ID>.2 - POST - 200   (I  have removed the session ID as it has PII information) Those two will requests will continue to load as long as you have the screen open, along with a heartbeat response to ensure you're still actually on the page. This is a server/API based issue, and cannot be resolved on your end. Important note: For those that know how, please do not disable cache data use on your client or browser at this time. These responses are only a couple seconds apart, and it will attempt to download the map for the game over and over again. Map files are 8.15 MB's of data, and will add up to GB's of wasted data in minutes, which will chew though your data. While troubleshooting this, if cache data wasn't on, I would have used 6 GB's of data. Thankfully using cache data is on by default, and you'd have to disable it to cause this to happen. It will not resolve the issue and cost you lots of loss.

So, the browser doesn't matter, we've figured 'that' out. It seems that KING CARE should at least acknowledge that there is a problem and that they are working on it. It's bad enough the computer players don't get all the perks that device players get (did you know that they are getting lots and lots of free baskets just for watching short videos, levels that are different as in usually easier, extra lives, and matches where you can challenge another player for rewards!?) but now we can't even play the game. Seems they don't care about the computer players.

I totally agree. I can play on my cell, using always facebook to log in and today I received two baskets by watching a video. Why we don't have answers about directly from King Care?

Hi All,

Thank you for posting and commenting here on King Care.

I am sorry you all are experiencing this issue in Farm Heroes Super Saga. 

There are a few steps I recommend you to try as they generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com  if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team