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Yeah, that's not the problem. I had no problems with this game until my kindle updated its operating system. Now I get booted off consistently, the growth meter and country show have disappeared, and rancid is invisible on half the levels he is supposed to be on. I have done everything that king suggested and I recently even factory reset my tablet, but I still have the same problem, whether I connect the game to Facebook or start fresh. The problem is that king has not provided an update to fix the new problems since the kindle update. Us kindle users are the minority and underappreciated. Thanks King customer service for funneling me to this site just so I can continue to be frustrated.Hi Jennifer!
I suggest you check if the game is correctly connected to Facebook.
This thread might help you out:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
It's for Android but works the same way for Kindle devices.
Cheers