No Reward after completing quest in Farm Heroes Super Saga?

@hannahbell86 I understand. That's why we are here to direct you the right way. I am sorry if it sounded like that, it was not my intention. I am only a volunteer who is trying to help people around. Have a wonderful weekend 🤗

My point is that the email doesn’t say that you have to respond to the email. It only says to try the community support. How was I supposed to know that I needed to reply to the email? I will do that now, but the email should say that. Btw, I don’t appreciate your snarky reply. That’s not how a professional should speak to a customer.

@hannahbell86 Exactly! That's my point. You need to reply to that mail and write your issue and they will reach you.

Yes, I have filled out that form more than once. All I get back is an automated response that says to try the support community.

@hannahbell86 did you try to fill in this support form?

https://soporto.king.com/contact

If you didn't please do so and choose the proper game, topic and subtopic. Once you do so, you will get an automated email message. Note that you have to answer to that mail and explain what is happening in order to reach them again. Thanks for understanding.

I’ve been having this same problem for months! Very frustrating! I’ve lost out on thousands of coins! I’ve tried emailing king, but they do not respond.

Hi @red7878 and welcome to our adorable Community 😊 Which device and OS are you using for this game? Did you try to clear cache and cookies? It's simple, but sometimes these simple steps really can help. And please check if your game is up to date, the latest version should be 1.17.9.

red7878

I play daily and for the last month I have only received coins twice for the county fair. It doesn't matter if I'm first or fifth, I still don't get the reward.

Hello @Dzren and @TampaBayMom,

A Warm Welcome to the King Community, where you can seek Answers to your Questions in any King Games' Sections

I am sorry to hear that you both are not receiving the coins after winning the Country Show and @Dzren, sorry to hear that you have not had any luck from the Support team!!

If you don't mind, I have a suggestion... A new Country Show has just started today right! Take a picture of the coins you have right now. Then, whenever you can with the place you are in that Country Show. Again, a picture once the show ends. So, this way, you have 3 or 4 proofs in your hand to show to the "King Support" team.

** I hope you are receiving the 50 coins after beating the Rancid. You make a record of that addition also.

Now, go to https://soporto.king.com/contact
Few points while filling that form --- After choosing the Game & Platform, select "Problems with my Game" as Topic AND either "Prize not received" or "Special event problem" as SUB-Topic.

Once, you submit the form, it is common to receive an automated email response with some trouble shooters, etc., I think that is kind of an acknowledgement of them telling us they have received the complaint.

You keep checking for their email and if you do not receive within 3 to 4 days, REPLY to the latest email you have received from them. It does say "To Reply, click below line" or something (sorry, it's been a while since I have contacted them). You will be contacted by a King Team person within the next few days. Once, they ask you about the issue, you explain them and attach the pictures you have taken. I am sure you will be helped this time and reimbursed.

If you do not hear from them after you sent the pictures, etc., write to them again mentioning you have not heard from & not helped with the issue (but this rarely happens).

Sometimes, it does take longer to hear from them when they might have had lots of piled up complaints to look into, especially with the glitches that are going on with many games. And, of course, they will be out of the office for weekend. etc.,

** If you need any further assistance, please click on "Type your Comment" box located below OR by tagging me with @ and my name, just like how I wrote your name(s) above

Hoping for the Best & Have a nice day/evening

TampaBayMom

Trying to figure out how to get my country show rewards. They haven't been adding into my total for a while now.
Any help?

Hello @Teresa_D,

Usually, when we contact "King Team" from the above link provided by @MarkHawk, it usually takes a while (at least 7 to 10 days) to hear from them. It depends on the volume of the emails they have received before ours.

Usually, they will send an email with "Trouble Shooting Tips. You can reply to that email, explaining your issue. Sometimes, if they do not hear from you, they might close the ticket. Hence, do not miss it to reply & explain them.

I know this because I have written to them a few times for various issues and have heard from them. We just have to wait patiently

All the Best & have a nice day / evening!

I did use that page and didn’t get a response so far. Don’t know if they’re interested in helping me or not.

Hi Teresa_D

Sorry to hear you didn't get your items. Don't worry - simply get in contact with support and they will help you out. You'll need to use this page: https://soporto.king.com/contact

less than a week ago I completed a four day stint of levels and completed enough / earned enough points to make it to level 4 / 250 coins. However, I have not as of yet received my 250 bonus coins that I earned. Can someone help me so I can get the coins...? I need them so I can get some boosters. Thanks...!!

Also "support" just sends an auto generated email leading you back to these boards

Yeah right I've submitted two emails and a form and I've not heard back in months. Mine does the same. Stopped accumulating coins at 115 coins no matter how many I earn from the country show.

berit7

I have the same problem, the last 3 months. spiller på pc. kan nogle hjælpe

Hi there CryChew82,

Don't worry - all you'll have to do is to get in contact with our support staff and they'll help you out. Just fill in this contact form: https://soporto.king.com/contact

Image: https://community.king.com/en/plugins/EmojiExtender/emoji/little/smile.png

CryChew82

I completed the Country Show and should have received 1,250 silver coins but didn't. This isn't the first time this has happened.

pressley_d@yahoo

I have used my PC and Facebook to play for a couple of weeks. Nothing has changed. I have also not received any new rewards playing with Facebook.

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pressley_d@yahoo

I am on level 412 of Farm Heroes Super Saga. I used to receive rewards/boosters but have not received any for a long time. I tried contacting customer care several times but I am always referred to the community which has not helped me solve my problem. I have deleted the app and reinstalled it, but that did not help.

Hi Pressley,

I suggest you play and complete a few levels on Facebook. This will reset any game data that might not be correct in your player account. After this you can now start the game on your mobile device and you should now be able to receive items in the game again.

Kind regards,

- Mark

pressley_d@yahoo

I have used my PC and Facebook to play for a couple of weeks. Nothing has changed. I have also not received any new rewards playing with Facebook.

CryChew82

I completed the Country Show and should have received 1,250 silver coins but didn't. This isn't the first time this has happened.

Hi there CryChew82,

Don't worry - all you'll have to do is to get in contact with our support staff and they'll help you out. Just fill in this contact form: https://soporto.king.com/contact

berit7

I have the same problem, the last 3 months. spiller på pc. kan nogle hjælpe

Yeah right I've submitted two emails and a form and I've not heard back in months. Mine does the same. Stopped accumulating coins at 115 coins no matter how many I earn from the country show.

Also "support" just sends an auto generated email leading you back to these boards

Hi Teresa_D

Sorry to hear you didn't get your items. Don't worry - simply get in contact with support and they will help you out. You'll need to use this page: https://soporto.king.com/contact

I did use that page and didn’t get a response so far. Don’t know if they’re interested in helping me or not.

All the Best & have a nice day / evening!

TampaBayMom

Trying to figure out how to get my country show rewards. They haven't been adding into my total for a while now.
Any help?

Hello @Dzren and @TampaBayMom,

A Warm Welcome to the King Community, where you can seek Answers to your Questions in any King Games' Sections

Hoping for the Best & Have a nice day/evening

red7878

I play daily and for the last month I have only received coins twice for the county fair. It doesn't matter if I'm first or fifth, I still don't get the reward.

I’ve been having this same problem for months! Very frustrating! I’ve lost out on thousands of coins! I’ve tried emailing king, but they do not respond.

Yes, I have filled out that form more than once. All I get back is an automated response that says to try the support community.