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New series of levels have disappeared on my phone

Marina-9
Marina-9 Posts: 15

Level 2
edited April 2019 in Support

Hello
 I was at level 1360 on my phone. yesterday a new series arrived , levels 1360 to 1375. I managed 10 levels and today the new series has disappeared from my phone, levels stop at 1345! I do not have an update to do... thank you 

Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    edited February 2019
    Hi Marina-9 :waving:

    Ugh - that sounds really strange :confounded:

    I suggest the first thing you should do is to check if you have all levels available on Facebook (I assume that you have the game connected online)
    If you have all your completed levels on FB then you could try a re-install of the game.
    Please notice!! All your boosters will be gone after a re-install!! 

    Please let me know how you progress and I'll try to help you :+1:
  • Marina-9
    Marina-9 Posts: 15

    Level 2

    thank you I have all the levels on facebook, and I tried to uninstall and reinstall the game on my phone  but I still have the same problem and lost my boosters ...
  • Marina-9
    Marina-9 Posts: 15

    Level 2

    Hello nobody has the same problem? the new levels have not come back since their disappearance :(:(:( on facebook and on my phone (android) is the same problem ... 
  • Jill_Levy-Fisch
    Jill_Levy-Fisch Posts: 39

    Level 3
    I got the update days ago but no new levels. 

Hey! Would you like to give us your opinion?

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