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Internet will not connect to Farm Heroes Super Saga

Posts: 5

Level 1

edited January 31 in Support

I have Candy Crush and Farm Heroes Saga installed on my Amazon Fire Tablet and they are connected to the internet. When I play Farm Heroes Super Saga I have in the lower right corner of the game screen a yellow circle with a red X. I have uninstalled and reinstalled the game several times, cleared the cache of the game, double checked my internet and everything is working. Please advise what I can I do.. I even removed all of the data from the game, uninstalled it, restarted the tablet, installed the game again…same results

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  • Posts: 3,459

    do u mean u can play candy crush but not farm heroes?
    able to screen shot the yellow circle with the red x.

  • Posts: 5

    Level 1

    I can play Farm Heroes Super Saga but I cannot get an internet connection to save progress or get other benefits of the game like gold bars, advanced powers, etc. I play Candy Crush and Farm Heroes as well as Farm Heroes Super Saga on an Amazon Fire Tablet.

  • Posts: 45,123
    Answer ✓

    Hello @gls6866 🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue you are experiencing with the connection in your game!

    Just to affirm that there is no issue with your internet, as you are playing other 2 games without any issues! And also, to be here in the Community, you need strong internet connection!

    Thank you for mentioning the device you are using! Can you please check which version of the App do you have right now? And also, which software version do you have on your Amazon Kindle?

  • Posts: 5

    Level 1

    The App Version that I am using is version1.2.2……This is the version of my most recent download of Farm Heroes Super Saga

    Amazon Fire Tablet….Fire HD (13th Generation) Build Number 0025837710212 Tablet is running Fire OS 8.3.3.2 There are no new updates as of January 31, 2025

  • Posts: 45,123

    Thank you for replying back and providing the details I have asked for @gls6866🤗

    I will report the issue to our Community In-charge team and get back to you with any information I find out!

    All the Kingsters are off due to the weekend! So, you might have to wait till Monday to hear back from them🙏

  • Posts: 5

    Level 1

    Answer ✓

    I wanted to let you know that I updated my game yesterday and I am now linked to my internet. Thank you so much for helping me out..I enjoy this game very much….😉

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