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II have been playing this game approx two years and was on about level 500. When I opened the game 2 days ago my level had disappeared and I had to start all over again at level 1. Is there and way please to restore my previous level, I am heartbrokem

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Thank you so much for your reply. I will do as you suggest.

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Thank you so much for your reply. I will do as you suggest.

Hey there @Tallah ! I hope you're doing well.

I understand you're having some trouble recovering your old progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Contact Us

Our team is available 24/7. Thank you in advance and have a great day! 🌞

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