Auto rotates and freezing

Question

I have always played in landscape and now it auto rotates to portrait and won’t rotate back. Always freezes at a crucial point and I have to shut down and start again….. very annoying

nakibest · Answer

Is that on iPhone, iPad, or Android phone or tablet?

CaramelKat · Answer

Hi there @juliedh! I’m sorry to hear that you are having trouble with rotating your game and that its also freezing. To help with this, please try the following steps:

* Restart the Game: Sometimes, restarting the game can fix temporary glitches.
* Update the Game: Ensure the game is updated to the latest version.
* Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
* Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.