Not receiving quest rewards - Reported to the Studio! (This is now Fixed)!

Thank you all for taking the time to report this and for joining our Community!

I've spoken to Support and there seems to be an issue with this extra feature. The Studio is aware of this and is currently looking in to it so we do not have a timeframe for a fix.

If you keep an eye on this thread, I'll let you know as soon as I know more!

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

casprrr

I don't know which quests I've completed that I failed to get rewarded for, except for the one called "Ice, Ice Baby". I completed that one either late last week or early this week but failed to receive the reward.

007jayc

I just recently lost 6 rewards in a row. I tried to be patient since I posted on Sept 12. Then I had 2 sitting there waiting for me to claim them but didn't know if I wanted to chance it. So I decided to record it to have proof. The first one opened and I got my reward. The second reward went straight to a New Quests coming soon and no reward. I completed another Quest and decided to open it today and, sure enough, didn't get it either. I've been playing this since day one and love the challenge of completing a level but I don't know if I can put up with this much longer. Not only that, but when I need to use the watch video for 3 more moves, it tells me I'm not connected to the internet. Funny, I just watched a video before the level began and after the level ended to get a booster. I guess this helps to keep people from moving up faster so new levels don't need to be made as quickly as needed.

Just_Me-2

What should I do when quests are completed and it is time to claim prizes? I am not sure why there is no compensation for prizes not being awarded through no fault of mine. I had to use boosters such as baskets, gloves and watering cans to finish levels and complete quests with the thinking that I am going to get them replenished. I have completed two quests and am not even going to click on "claim prizes" until this problem is resolved. I am still owed 2 baskets and 2 gloves from the time this issue first started and was reported.

jlearned27

Neither am I!!!🤔🙄☹ I keep contacting King through email and 2 times they responded accordingly and awarded me some prizes but since then they keep telling me to join the community or I'll get a virtual generic response that has nothing to do with what I had emailed them about and I have not gotten any actual answers as to why there is a glitch and sometimes I'll get my quest rewards and sometimes I want. It's very very very frustrating!!!

I am not getting my rewards for the quest that I have completed. It sure is taking a long time to answer this question

I have decided, as much as i love this game i will quit it and replace it if it is not fixed soon.

amore004

Dear fellow players ,
I know that this is fustratating not having this fixed. I know I would be a lot further along in the game too. But maybe the studio would reward our patience? by increasing some of the quest rewards for the first few weeks after the fix is in?. Lets try and understand they are just as frustrated as we are. It's just a suggestion.

Have a great day

I agree. What happened anyway ?

Juanpe

More than three weeks and still not receiving my quest rewards... I can't believe it is taking so long to get it fix... so frustrating...

bmace

I am still not receiving my rewards...

jayplo13

I can’t believe this is still not fixed!

Love the game but nnot gettlng earned awards is frustrating me

I am not getting my rewards for the quest that I have completed. I am not getting anything at all

Help

seobin

Whenever I completed quests I didn't get any rewards(baskets. Gloves) except a quest related to money. I hope you solve this problem asap

@QueenB

Thanks and I wanted to fill it. Only in the platform, no king.com stands and I am in King.com and on the tablet. Which is not synonymous. Only Facebook and mobile phone. What I do not have. So I can not continue.

Ladey_B

The developers of this game make sure none of the technical problems get fixed (like not receiving quest and country show rewards), by not allowing you to talk to a live person and instead, tell you to ask your fellow players.
I hope no one is giving any money to these crap people.

Amaliaprok

Thank you for your reply.

I hope the problem to be solved the soonest.

Hmm, try this one: https://soporto.king.com/support

Hello @QueenB

Question: How should I do it? I clicked on the "here". It is said that this web page is not found.

Please report it to the studio!!! Thank you

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Accepted answers

All comments

Sorry to hear about this @Spinnifix

Unfortunately we are unable to replace any items that have not been received so this must be reported to our Player Support team here.

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Thanks

Hello @QueenB

Question: How should I do it? I clicked on the "here". It is said that this web page is not found.

Please report it to the studio!!! Thank you

Hmm, try this one: https://soporto.king.com/support

Amaliaprok

Thank you for your reply.

I hope the problem to be solved the soonest.

Ladey_B

seobin

Whenever I completed quests I didn't get any rewards(baskets. Gloves) except a quest related to money. I hope you solve this problem asap

Help

I am not getting my rewards for the quest that I have completed. I am not getting anything at all

Love the game but nnot gettlng earned awards is frustrating me

jayplo13

I can’t believe this is still not fixed!

bmace

I am still not receiving my rewards...

Juanpe

More than three weeks and still not receiving my quest rewards... I can't believe it is taking so long to get it fix... so frustrating...

I agree. What happened anyway ?

amore004

I have decided, as much as i love this game i will quit it and replace it if it is not fixed soon.