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Not receiving quest rewards - Reported to the Studio! (This is now Fixed)!

Hi everyone not been receiving quest rewards for some time, first it was the flowers that no matter how many I collected it still stayed on 0. Now I get the coin rewards but none of the others. Have tried everything, logging out of game and face book to no avail. Even tried logging in with king account but that sent Mr back to the very beginning lol. Have contacted support team by replying to the automated reply emai but haven't had a reply. I play on my Samsung iPhone and my galaxy tablet. The game updated yesterday I can now see profile pictures of other players but my picture is just a man's silhouette im on level 1665 so been playing a long time, but this is very frustrating, please help

Accepted answers

QueenB

Thank you all for taking the time to report this and for joining our Community!

I've spoken to Support and there seems to be an issue with this extra feature. The Studio is aware of this and is currently looking in to it so we do not have a timeframe for a fix.

If you keep an eye on this thread, I'll let you know as soon as I know more!

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

casprrr

I don't know which quests I've completed that I failed to get rewarded for, except for the one called "Ice, Ice Baby". I completed that one either late last week or early this week but failed to receive the reward.

007jayc

I just recently lost 6 rewards in a row. I tried to be patient since I posted on Sept 12. Then I had 2 sitting there waiting for me to claim them but didn't know if I wanted to chance it. So I decided to record it to have proof. The first one opened and I got my reward. The second reward went straight to a New Quests coming soon and no reward. I completed another Quest and decided to open it today and, sure enough, didn't get it either. I've been playing this since day one and love the challenge of completing a level but I don't know if I can put up with this much longer. Not only that, but when I need to use the watch video for 3 more moves, it tells me I'm not connected to the internet. Funny, I just watched a video before the level began and after the level ended to get a booster. I guess this helps to keep people from moving up faster so new levels don't need to be made as quickly as needed.

Just_Me-2

What should I do when quests are completed and it is time to claim prizes? I am not sure why there is no compensation for prizes not being awarded through no fault of mine. I had to use boosters such as baskets, gloves and watering cans to finish levels and complete quests with the thinking that I am going to get them replenished. I have completed two quests and am not even going to click on "claim prizes" until this problem is resolved. I am still owed 2 baskets and 2 gloves from the time this issue first started and was reported.

jlearned27

Neither am I!!!🤔🙄☹ I keep contacting King through email and 2 times they responded accordingly and awarded me some prizes but since then they keep telling me to join the community or I'll get a virtual generic response that has nothing to do with what I had emailed them about and I have not gotten any actual answers as to why there is a glitch and sometimes I'll get my quest rewards and sometimes I want. It's very very very frustrating!!!

dorisbryant1

I am not getting my rewards for the quest that I have completed. It sure is taking a long time to answer this question

dianar44

I have decided, as much as i love this game i will quit it and replace it if it is not fixed soon.

amore004

Dear fellow players ,
I know that this is fustratating not having this fixed. I know I would be a lot further along in the game too. But maybe the studio would reward our patience? by increasing some of the quest rewards for the first few weeks after the fix is in?. Lets try and understand they are just as frustrated as we are. It's just a suggestion.

Have a great day

dianar44

I agree. What happened anyway ?

Juanpe

More than three weeks and still not receiving my quest rewards... I can't believe it is taking so long to get it fix... so frustrating...

bmace

I am still not receiving my rewards...

jayplo13

I can’t believe this is still not fixed!

dianar44

Love the game but nnot gettlng earned awards is frustrating me

dorisbryant1

I am not getting my rewards for the quest that I have completed. I am not getting anything at all

dorisbryant1

Help

seobin

Whenever I completed quests I didn't get any rewards(baskets. Gloves) except a quest related to money. I hope you solve this problem asap

Spinnifix

@QueenB

Thanks and I wanted to fill it. Only in the platform, no king.com stands and I am in King.com and on the tablet. Which is not synonymous. Only Facebook and mobile phone. What I do not have. So I can not continue.

Ladey_B

The developers of this game make sure none of the technical problems get fixed (like not receiving quest and country show rewards), by not allowing you to talk to a live person and instead, tell you to ask your fellow players.
I hope no one is giving any money to these crap people.

Amaliaprok

Thank you for your reply.

I hope the problem to be solved the soonest.

QueenB

Hmm, try this one: https://soporto.king.com/support

Spinnifix

Hello @QueenB

Question: How should I do it? I clicked on the "here". It is said that this web page is not found.

Please report it to the studio!!! Thank you

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Accepted answers

QueenB

All comments

casprrr

007jayc

007jayc said:

I just recently lost 6 rewards in a row. I tried to be patient since I posted on Sept 12. Then I had 2 sitting there waiting for me to claim them but didn't know if I wanted to chance it. So I decided to record it to have proof. The first one opened and I got my reward. The second reward went straight to a New Quests coming soon and no reward. I completed another Quest and decided to open it today and, sure enough, didn't get it either. I've been playing this since day one and love the challenge of completing a level but I don't know if I can put up with this much longer. Not only that, but when I need to use the watch video for 3 more moves, it tells me I'm not connected to the internet. Funny, I just watched a video before the level began and after the level ended to get a booster. I guess this helps to keep people from moving up faster so new levels don't need to be made as quickly as needed.

I like that the response that I got from King was to join the community and if I don't find the answer that I can post a question and someone will be along in no time to help me out. That's funny since I've already joined and have asked my question. Then at the top it says to reply above this line, and of course I couldn't reply. To top it off I lost another quest reward tonight. I don't think I've ever had these types of problems with a game before. King use to be great but these bugs have gone on way too long. After many years of playing Farm Heroes Saga and then Super Saga, I think I'm just going to uninstall these 2 games and say goodbye.

acollins2019

This is so unacceptable that it is taking this long to correct these issues. Does no one care to even respond to all these complaints? Evidently not since all these reports of the same issues have fallen on deaf ears. At the very least, act like you are trying to correct them.

nicollealge

No booster rewards for some time now. Please fix. ID is 10859152911. Only received coin rewards. Thank you!

QueenB

@nicollealge, thanks for reporting this!

There seems to be an issue with this extra feature. The Studio is aware of this and is currently looking into it so we do not have a timeframe for a fix.

If you keep an eye on this thread, I'll let you know as soon as I know more!

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

efiklentoy

Hello! While I play my game and I win prizes and gifts I don’t receive them. Also why can’t I watch videos to receive gifts and lives? Please try and solve that because it’s kinda irritating.

dnf4980

I'm going thru the same thing!!!!

sdmndfghkamcr

If it happened again, I will find another game to play.

QueenB

Hi all 🤗

It's been a while since I've updated you guys, however, I just wanted to let you know that the game team has been working on improving this feature and hope to have a fix soon.

Hang in there guys and thanks for your patience!

Mickeypriest

It is a huge problem and I'm just about fed up I have been told for 2 weeks just go to the community for help there is no help here I completed quest and did not receive awards unfair farm hero's completley unfair

Ladey_B

I have won hundreds of coins in country show, and none of have been rewarded. Why wont the developers fix this issue?!?! The game has become increasingly irritating.

rustyfrog

I cant collect prizes won by completing the quests. The claim button shows itself but when pressed just disappears.
Also my wife plays the game on her tablet, receives endless ads which give her free lives and prizes, I dont get any ads! Its like the two of us are playing separate games!
When will we all get access to ads videos and the goodies for watching them?

sweetbabyisis

Haven't been getting any quest rewards or rewards from watching adverts. Tried to get my user ID and there's nothing there. Could y'all please fix this sometime this century?

wendyegan

I am in the same boat. Have reported it twice but not getting anywhere. User ID 10932104488. Currently missing several in game quest rewards and not collecting anymore as frightened of loosing more baskets

mimizhang

i have not receive prize for last few weeks.

QueenB

Welcome to our Community @mimizhang

I've merged your question to this thread so you can be kept in the loop for when this issue has been solved. Apologies for the inconvenience caused and thanks for your patience while we look into this!

nana61

I am not getting rewards or coins. What is being done ?

RaineMonks

Me too! This is VERY frustrating! When will it be fixed??

QueenB

Welcome to our Community @nana61

Image: https://community.king.com/en/plugins/emojiextender/emoji/little/smile.png

dianar44

Fix it or take it off. There has been ample time to have it fixed

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