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Not receiving quest rewards - Reported to the Studio! (This is now Fixed)!

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Answers

  • QueenB
    QueenB Posts: 15,437
    It's not as easy as you might think but we understand this is not ideal 😕

    I know the studio is working on this and want to say a fix will be out soon however I don't want to get your hopes up yet so keep an eye on the game and here as I will let you know when I have the official confirmation.

  • zordkaszas
    zordkaszas Posts: 4

    Level 1
    Hy, i am not receiving my awards after completing quest, i got only the coins! My i.d.: 9735566554
  • wonderwoman1966
    wonderwoman1966 Posts: 9

    Level 2
    I'm on level 1301 which has leaves and yet it doesn't accumulate or get counted in the Quest for 900 leaves.  Furthermore, this adds to the problem where i have more than 20 COMPLETED Quests that are still waiting for its rewards. What is REALLY going on that it's taking forever to fix this problem? After patiently waiting all this time, gold bars should be the lost rewards (5 or more per quest)!!!
  • QueenB
    QueenB Posts: 15,437
    Great news guys 🙌🤗

    The studio has informed that this bug should be fixed by now, could you all please make sure you have the latest game app version 1.27.1.0 installed?

    Thanks :)
  • Macy-2
    Macy-2 Posts: 40

    Level 3
    Hi QueenB, thanks  a lot for keeping us update. i just won two quests, unfortunately the rewards are still not added up. i played from iphone xr, with latest ios version.  and there is no game app update available.

    rgs
  • QueenB
    QueenB Posts: 15,437
    Hi @Macy-2!

    I've just received the information that Apple devices will be fixed by tomorrow as the studio is still waiting for iTunes to approve the release. 

    Thanks for your patience :)   
  • RaineMonks
    RaineMonks Posts: 6

    Level 2
    So what do we get for all of the MANY quest rewards we have missed out on???
  • dianar44
    dianar44 Posts: 5

    Level 1
    Not fixed for me just tried and failed. Damn it
  • casprrr
    casprrr Posts: 42

    Level 3
    I have the update showing the autumn theme on my Apple device. Tried, and was able to collect the reward that I earned last week but hadn't claimed, receiving two gloves as my reward. Looks like the issue has finally been resolved, thank you!
  • bmace
    bmace Posts: 8

    Level 2
    No update for my iPad yet....

Hey! Would you like to give us your opinion?

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