Sign Up!

Alex_The_Witch

Game Expert

Comments

  • Hey @Palash_Sarma ! I hope you're having a great day. I have now informed the players that the background being upside down is working as intended and part of our CCSS Topsy Turvy Season, which will be running until May, to celebrate April Fool's Day. It contains a thematic interactive diorama featuring the upside down…
    in 🥤 Soda - Questions & Feedback Comment by Alex_The_Witch April 21
  • Hey there! I hope you're doing well. This is all part of our CCSS Topsy Turvy Season, which will be running until May, to celebrate April Fool's Day and Easter. It contains a thematic interactive diorama featuring the upside down scene, our characters Yeti and Bears, and Easter Egg candies. There will also be events and…
    in Is it a glitch or Special Easter Rewards to lucky players? Comment by Alex_The_Witch April 21
  • Hey there! I hope you're having a great day! The background being upside down is working as intended, so I can confirm it's not a glitch or technical issue. It's part of our CCSS Topsy Turvy Season, which will be running until May, to celebrate April Fool's Day. It contains a thematic interactive diorama featuring the…
    in My background is upside down again! Comment by Alex_The_Witch April 21
  • Hey @Diamond_Lim ! I hope you're having a great day! Thanks for reporting all these levels. I have checked them and this is what I've found: Levels already fixed: 5221, 5237. Levels already reported, but not yet fixed: 5226, 5243. Levels not yet reported, but that I've reported to the Team today: 5235, 5240, 5244, 5245,…
    in 🪄 Catalog Games - Questions & Feedback Comment by Alex_The_Witch April 21
  • Hey there! I hope you're doing well. Please note that the video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game…
    in Porque no me dan bomba cereza ni anuncios para avanzar? Comment by Alex_The_Witch April 21
  • Hey there! Hope you're doing well. I'm sorry to hear you're having this issue. Our team is aware of it, if you want to, please read more about it here: Thanks and have a great day!
    in Accessing Pet Rescue Comment by Alex_The_Witch April 21
  • Hey there. I hope you're doing well. I see you're having trouble with your password. Could you please provide more details? Is this related to your gaming account? If so, do you see any error messages? Are you signed through Kingdom or Facebook? The more details you can provide, the better. Thanks in advance and have a…
    in Password not match Comment by Alex_The_Witch April 21
  • Hey there. I hope you're doing well. I'm sorry to hear that your collected Striped candies aren't counting towards your Rocket Rush progress. Can you please share a video of this? Starting with you collecting the candies and then them not counting towards your progress? Thanks in advance and have a great day!
    in Why doesn’t my rewards show up ? I do the levels and the rewards keep saying .zero ? Comment by Alex_The_Witch April 21
  • Hey there! I hope you're doing well. I'm sorry to hear you were double-charged. For issues of this kind, please reach out to our player support team: Our team's available 24/7. Thanks in advance and have a great day.
    in I was charged 2x for gold bars Comment by Alex_The_Witch April 21
  • Hey there! Hope you're doing well. I'm sorry to hear you experience login issues when redeeming Gift Cards or filling in surveys. Could you please send us a screenshot or video of the issue so we can better understand the whole process you go through to provide the best assistance possible? Thanks in advance and have a…
    in Why can’t I ever login when you send me a message about surveys and contest through my email it alwa Comment by Alex_The_Witch April 21

Hey! Would you like to give us your opinion?

Avatar