Alex_The_Witch

Game Expert

Hey there @Mrs_Leavens1991 . Hope you're doing well. Milestone badges are not offered in-game, they are offered here in Community once you've shared a screenshot of your Milestone achievements in Candy Crush Jelly Saga. You can check more about in the Community posts below: Are you part of the 1000 Club? Collect your badge…

Hey there, hope you're doing well. I understand your concern about the video adverts feature no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not…

Hey there, @annikaluce . Hope you're doing well. I'm sorry to hear you didn't receive your Star Tournament rewards. I would love to offer immediate assistance, however, I'm afraid I don't have the proper tools here in the Community. For issues of this kind, it's best to reach out to our player support team, as they have…

Hey there @Infernobuster . Hope you're doing well. I'm sorry to hear your Bubblegum Buddies win streak has been resetting often. I would love to offer immediate assistance, however, I'm afraid I don't have the proper tools here in the Community. For issues of this kind, it's best to reach out to our player support team, as…

Hey there @zuzumike . Hope you're doing well. Please note that in Pet Rescue Saga, you can only claim a life when you don't have full lives. In addition to that, some of the messages you're seeing might be requests for lives from your friends, instead of lives sent to you. I hope this helps, but if you have other questions…

Hey there, @RetroK283 . Hope you're doing well. I'm sorry to hear you're experiencing this visual glitch. Could you please tell me which device/platform (iOS, Android, Kindle, Windows, Facebook on the Browser), you're using to play, so that I can send the correct troubleshooting steps? Thanks in advance and have a great…

Hey there @Lissa5 . Hope you're doing well. I'm sorry to hear your Star Tournament progress isn't advancing and the levels you beat are not counting towards it. Worry not, our studio team is working on the problem and will do everything they can to get you back on track with your game as fast as they can. Your feedback is…

Hey there @ald92 . Hope you're doing well. I'm sorry to hear you're having trouble with level 20059. For this level try to play near the blockers and from bottom up to shuffle the candies. Use more striped candies and play with wrapped candies. Or play near the candies to break them all within the same move. If you're…

Hey @kbeavers00 . Hope you're doing well. I'm sorry to hear this has been happening with your Super Color Bomb and also with your performance in the Candy Royale challenge, where you keep being bounced out even though you don't lose any levels. I would love to offer immediate assistance, however, I'm afraid I don't have…

Hey @MollyS . Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game. As for the email sent to you, yes…