Calamitee Level 2

Hi and thanks for looking into this! The ticket number is 8792263. It seemed very odd to me too, as if it was in response to a different question, which is why I kept repeating my issue. I’m not entirely surprised the ticket got closed if it timed out, since there was a weekend involved. Any help would be appreciated. 

The initial response on Friday (Nov 15th) seemed automated but had a support ticket number in the subject line, so I figured it was probably legit. However, it said that for them to send me a report with all my player info on it, they needed an extensive list of information from me and that they would try to help me after…

Well, that didn’t last long. It seemed ok yesterday after going through the suggested steps, but today it changed again. Instead of “eden” now it says “DDS” wants to use “Facebook.com” to sign in”. This really feels like some kind of data intrusion, and I don’t like it. I wish I had received a serious response from my King…

Thanks for the tips! I’m happy to report that “eden” has disappeared and I was able to sign in properly with Facebook again. Thank you, and best of luck to @krystalrose for an equally successful resolution!

Same for me. Deleted the app to reload it, hoping to clear it and can’t reload game progress with my facebook account without allowing access to “eden”. What is eden? No way I give access without knowing. Support ticket 8792263 response is confusing and unhelpful so far.