Doghoose

Level 1

Could I also ask which browsers you are both using please as that would be helpful for the studio :) I'm using Firefox but have tried Chrome too, all to no avail.

Ah no, I am sorry. I get what you are saying and it really makes me mad when I have tried everything first before I contact support so I understand. Now we have ruled it out though, I can pass it over to the moderating team who will look into it and see if the studio are aware of issues. I can't remember if it suggested in…

Ok thank you, I have the troubleshooting link here then, its mostly clearing cache and the game cookies that I think will help :) https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Unfortunately, I tried all youve suggested before I posted on here as it usually solves most…

My game has started working ok again so no further help is required. Thank you for trying to help.

Am on desktop pc using Windows 10.