JillyJill

Pro Player

Hi Tonya106, Thank you for contacting King Care! You get the daily spin wheel which is located where there is a little wheel and a treasure box. Click on that and spin and you will receive your daily prize. Hope this helps! Jilly 

Hola Nathaly, Gracias por su pregunta. Estaremos encantados de ayudarle en; https://care.king.com/es/ Jilly

Hola AntonioDani, Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/ Jilly

Hello Klaudia, Thank you for contacting King Care! You can follow the steps in this link to log into the kingdom: https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1 Make sure to log out of facebook on your game first and use the same email address as you use for Facebook. Hope this helps! Jilly 

You can try these steps in the following link: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios If this doesn't help I'll try to get a King Care moderator to look into your account. Best regards, Jilly 

Hi Ana, Thank you for contacting King Care! Can you tell me what kind of device you are playing on? That will help me give you some helpful information to get you back on track. Thanks, Jilly 

Hi Mrs P, Thank you for contacting King Care! This is a known bug which has resurfaced. The game studio is currently working on a fix. Sorry for the delay and thank you for your patience while this is being resolved. Best regards, Jilly 

Hello Michkurtz, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You'll have to send an email to King, follow the steps in this blog: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Best regards, Jilly 

Hi KjDenison, Thank you for contacting King Care! Here are some links to help you better understand why you may not be getting certain features: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here https://care.king.com/en/blog/article/when-can-i-get-my-events Hope this helps…

Hi Chasoster, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly