JillyJill

Pro Player

Comments

  • I understand your frustration SS0126 and sorry that you're leaving your once beloved game! That's pretty strange they sent you here. Did you actually get to the email part? I know there's a part on there that says help and that sends you here but if you click on that cogwheel and scroll down to Contact Us, that should…
    in New phone All Boosters GONE Comment by JillyJill April 2017
  • Hello Shannon, Thank you for contacting King Care! On the kingdom website, if you're on mobile you have to click in your browser "request desktop site" and then you will be able to see the login at the top right corner. I'm not familiar with iOS so I can't tell you where those settings will be.. but wherever your browser…
    in I lost everything when I switched phones!!!! Comment by JillyJill April 2017
  • Hi Jimmy Malik, Thank you for contacting King Care! Can you please post this issue under this thread here: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_101894 They say that it has been fixed but it is still affecting a lot of players, please post your information there so…
    in treasure chests Comment by JillyJill April 2017
  • Hi Elwyn, Thank you for contacting King Care! I really couldn't agree more with you! It happens all the time especially when you're trying to earn your sugar drops, it goes all the way back to where your level is! It freezes all the time when you pass a level and sometimes the sound of the footsteps don't stop unless you…
    in I have the new version of candy and I Hate It .. When ever I pass a level it freezes. Comment by JillyJill April 2017
  • Hi Kevin, Thank you for contacting King Care! The answer is no. I'm glad you asked this question before purchasing! Your gold bars and progress will transfer but NOT your lives or boosters. So if you buy it on your ipad, the boosters will remain there since they are stored locally. Here's a thread to read more about…
    in iPad to Android Comment by JillyJill April 2017
  • Hello SS0126, Thank you for contacting King Care! Unfortunately when you switch devices, your boosters & lives are not transferred because they are stored locally. The only things that do transfer are your gold bars and progress. You can take a look at this thread to understand it…
    in New phone All Boosters GONE Comment by JillyJill April 2017
  • Hi Kylie, Thank you for contacting King Care! Congratulations on spinning the jackpot! With the jackpot, you should have won 3 Lollipop Hammers, 3 Color Bombs, 3 Lucky Candies, 3 Striped & Wrapped combos, 3 Jelly Fish, 3 Coconut Wheels, and 3 Free Switch hands. Did you receive any of these boosters? If you didn't receive…
    in After years of playing this game, I finally spun the jackpot...but nothing happened. Comment by JillyJill April 2017
  • Hi Bob, Thank you for contacting King Care! Were you logged in through facebook or king.com? If through facebook just go to the Google Play store and download facebook login through that, once you do that all your progress should be restored, the same goes for king.com. Please let me know if this helps, otherwise, we'll…
    in I recently switched from a lg rebel cell phone to a samsung galaxy s6 edge. Transferred all my data Comment by JillyJill April 2017
  • Have you all had contact with Leo yet??? Thanks, Jilly 
    in Loss of lives Comment by JillyJill April 2017
  • You're welcome! I sure hope they help, it seems a lot of players are still having the same issue! Jilly 
    in I have not received rewards in Candy Crush Soda on levels 891, 895, 901 and 919. Comment by JillyJill April 2017
Avatar