JillyJill

Pro Player

Okay Crissy, I've requested a reset password request for you, twice, (just in case :-). So check your email, spam, etc., see if you have am email. Also make sure you refresh your email page. So are you saying you have played through facebook or no? And it's the king password you can't remember? Let me know, Jilly 

Yes, it certainly sounds like they're definitely linked. You did clear cache,browser history, in Safari right? I will get a King moderator to help you once they come in. Because if it's still linked after following those steps, then I don't know what else to do. But I have confidence that our King Care team will get you…

Hi Ami, There are no moderators on King care to help at the moment. In the meantime I suggest you go to the homepage of Candy Crush, click on the lower left corner where your settings are, click on the Cog wheel, and then scroll down to "Contact Us". There you will find an option for boosters lost or rewards lost and you…

Hi Marius, Thank you for contacting King Care! Yes, you can reopen your closed facebook account. Just go to facebook and login and it will reactivate your Facebook account. Once you deactivate your account you can always reactivate it by logging back in. Once you get your Facebook account up and your progress is restored,…

Hi Fatos, Thank you for contacting King Care! First of all which browser are you using? Do you know which browser your friend is using? I find chrome works best if you're not using an apple device. I'm sure you already updated to the latest version as well. It could also be the new testing for HTML5, you can check if your…

Hi Michelle, Thank you for contacting King Care! I'm sorry to hear the accounts have linked together. This has happened before and you'll need to follow the instructions in green in this…

Hi Crissy, Thank you for contacting King Care! I'm sorry to hear you're having trouble with your password. Do you play on king.com or through facebook? If you play through king, can you provide the email address that you signed up with? Thank you, Jilly 

Hi Ami, Thank you for contacting King Care! I'm sorry to hear you lost all your boosters. Let me check if there are any moderators on duty right now so they can look into your account. I'll be back, Jilly

Hi sofronis, Thank you for contacting King Care! Have you tried logging in to King.com with the email address you use for FB? So when you log in through facebook you're at level 1? Did you do anything beforehand, like uninstall or clear data or anything? What kind of device are you using? Android, iOS, tablet, phone,…

Most likely, but I'll get a King moderator to help you, I'm not sure if they're in now but I'll send a message. Okay? So keep an eye out for a reply from one of them, they may have a way of getting you back on track, I surely hope so, it would be ashamed to lose all that progress! Kindest regards, Jilly