JillyJill

Pro Player

Hi Liz, Thank you for contacting King Care! It could be a simple logging in and out of facebook on your phone and computer for Facebook to sync on your laptop. Have you tried this yet? Jilly 

Trust me you can do it! Just follow the path I provided for Elen, she said she got through it using that pic. 

Hi Dani, Thank you for contacting King Care! Unfortunately when you uninstall / reinstall the app you lose all boosters and lives. They do not generally reimburse or compensate for lost boosters since they are usually earned. However if you have made purchases or still want to try and get some boosters back I suggest this;…

Hello Tammy, I've forwarded your issue on to a King Moderator, they'll be able to look into your account to see what the issue was. Look forward to a message coming your way either tonight or tomorrow. Thank you for your patience, Jilly 

Hi Jane, Thank you for contacting King Care! I'm sorry to hear you're having problems connecting! Please read through this thread and hopefully it will help you with your connection issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Thank you, Jilly 

Hi Spring Ho, Are they just blanked out like no levels are showing? Or are they just not blinking anymore? Try closing out the app all together and log back in, that usually works for me when this happens. Thanks, Jilly 

Oh! So you're talking about Candy Crush *Jelly* you were in the regular candy crush forum! That answer probably made absolutely no sense to you. Okay you'll need to post your question in the candy crush jelly forum specifically, maybe Elsa is around to help you, as I don't pay that often! Sorry Deborah 

Hi KWondra, Thank you for contacting King Care! There have been a number of complaints regarding the placement of the extra moves button. I have brought this to the King Moderators' attention, I've yet to hear back from them. Hopefully they're looking into this. Thank you, Jilly 

Hello Andy, Thank you for contacting King Care! As updates are made to the games levels and challenges often do change as well. If it's videos you like to use for guidance, try looking for a latest version of the level. Just search Candy Crush level 2349 22 moves, I've provided one for you below.…

Hi lilpeaches 16, Thank you for contacting King Care! Since the update there have been some changes with browsers and we're now using HTML5. You may want to give this blog a read, it should tell you the steps to take in order for you to get back to playing Candy Crush!…