JillyJill

Pro Player

Comments

  • Hi Deborah, Thank you for contacting King Care! Usually you would have to break all of the pink in the box on other levels. This would help on this level however you don't necessarily need them to pass, you just need the required amount of colors to pass. You will be seeing these a lot as you progress your game. But you…
    in are other payers complaining about Hot Pink blocking patches ? Comment by JillyJill March 2017
  • Hi Cindy, Thank you for contacting King Care! Since the update there have been issues with players having trouble with the new changes. I would highly suggest that you read this blog regarding the latest update. Hopefully you'll be able to check your browser against the suggestions. Good luck, I hope you find it helpful!…
    in What the hell did you do??? This game now plays in slow motion!!!! Comment by JillyJill March 2017
  • I don't know what that says above, unfortunately, Russian is not a language supported here. But all I can tell you is to move the candies in the middle to manipulate the left column for the nut to come down. If this doesn't work, clear your cache ONLY! under your candy crush app, under your settings. Restart your device,…
    in on the 2303 level does not drop the nut, it is impossible to pass Comment by JillyJill March 2017
  • Okay Evaw77, It seems none of those emails are recognised on king.com. Hopefully I can get a King moderator to maybe look into your account and hopefully get you back on track with things. Thank you for your patience, Jilly
    in Lost levels in candy Crush Comment by JillyJill March 2017
  • Hi Nikki, Thank you for contacting King Care! If you purchased a pass for the next level and didn't receive one, I would suggest that you go to your settings, go to date & time, if it's still showing 221 hours, then set your date ahead to March 10th. Go back into CC, check if it is still giving you that problem. If it's…
    in Candy Crush took 9 gold bars and I have no ticket to cross the river? Comment by JillyJill February 2017
  • Hi Nicole, Thank you for contacting King Care! Definitely a good idea as I've found myself accidentally pressing that when I didn't want to. I will definitely forward your request/suggestion to King moderators whom will then forward it to the game studio if they feel it's a worthy cause. Who knows, they may not want that…
    in Two step continue game process Comment by JillyJill February 2017
  • Hi debr1776, Thank you for contacting King Care! This is an issue the game studio is aware of and are working on a solution. It happens to me all the time, so I have to close out the app, go back in and the levels are back. So try that, close out and log back in, they should be viewable now. Or if that doesn't work,…
    in When I've played all available levels, I can no longer go back to earlier levels for sugar drops Comment by JillyJill February 2017
  • Hello snoobuny, Thank you for contacting King Care! As updates occur in the game, levels often do change as well, including # of moves, challenge etc. There is no way to get you to 50 moves, however, if it's videos you use, try looking for latest videos that only have 25 moves. I found one for you to view…
    in Candy Crush level 2310 Comment by JillyJill February 2017
  • Hello MJP, Thank you for contacting King Care! Have you tried closing down the app and restarting your device. This procedure is supposed to fix it. Thanks, Jilly 
    in 2167 still not fixed!!! Comment by JillyJill February 2017
  •  Go to your settings, click on apps, find CC, click on that, there will be a clear cache & clear data, but only clear the cache. If this doesn't help either Roger, I'll get a King moderator to check into it as soon as they come on. Thank you for your patience! Jilly 
    in Cand Crush games all got synched to the wrong wife's facebook account. Comment by JillyJill February 2017
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