JillyJill

Pro Player

Comments

  • Hi David, I've inquired about this with the King admin. They are forwarding it to the game studio to see why this is happening whether it's a glitch or something new they've implemented. I just came across the same issue on a further level. A lot of players are inquiring about this. Thank you for your patience, Jilly 
    in Can't move the frog in level 1645 Comment by JillyJill January 2017
  • Hi Steve, the game studios are aware of this issue and are diligently working on a fix. It's happened to most, including myself and other super users too. Post your comments in the main thread so you can see updates on the issue and that they know you have an issue as well. There should be an update coming soon to fix the…
    in Daily bonus Comment by JillyJill January 2017
  • Hello David and thank you for contacting King Care! It seems they've changed some things with the new updates. I learned on a further 'hard' level that you can only move the Frog if there is at least 1 candy in the box, otherwise there's no jumping the frog to clear the tiles without candy in them. I thought in past levels…
    in Can't move the frog in level 1645 Comment by JillyJill January 2017
  • Hello Marco, Welcome to King Care! Since you're playing through King.Com and not through the app, you can follow these instructions: ●Adding a new card If you have received a new card you can change your card number when you make a purchase through the game at the King.com website. Simply add the card as a new card on the…
    in How to add payment method? Comment by JillyJill January 2017
  • Hi Tina, You are correct on being an older device. Since the recent updates, older devices weren't being compatible with the new versions of the games. They are trying to fix this issue. Please take a look at this article: https://care.king.com/en/blog/article/important-information-regarding-devices Thank you for your…
    in I am using ipad2 version9.3.5 and always crash can't play Comment by JillyJill January 2017
  • Hi playtime, First of all, as updates are made, levels and number of moves often do change,please read this: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Hopen this helps! Jilly 
    in advancing to next level Comment by JillyJill January 2017
  • Hi jchenowe, Now I know this is happening in regular Candy Crush but not in Candy Crush Soda. Did you mean to click Candy Crush? If so, please add your name and issue to thread:https://care.king.com/en/candy-crush-saga/list-boosters this is the main thread regarding this issue, here you will receive updates and they are…
    in When I start a level, the game forces me to use a booster even though I have not selected to use one Comment by JillyJill January 2017
  • Hello FidoOo, King is aware of this issue and are working on a fix. Please add your issue to the main thread:https://care.king.com/en/candy-crush-saga/gate-2167 because there, you will receive updates on the problem. Also, a lot of people said it doesn't do that on a PC/Laptop. But it didn't happen to me either and I play…
    in It's not possible to proceed further to next level in level 2167 Comment by JillyJill January 2017
  • Hi KarenG221, Unfortunately, whenever you uninstall/reinstall the game or clear data, the boosters are gone (since they are locally stored) as well as any lives given. Gold bars will not delete. If this information was from a representative, I'm sure they warned you that boosters will be deleted. If it was from another…
    in My boosters disappeared after reinstalling the game. Comment by JillyJill January 2017
  • Hi Debbie, First of all I can guarantee you that King does not release levels to "priveleged" players. Although players that play the game on PC/Laptop do get higher episodes before mobile does. First of all what are you playing on? Tablet? Phone? Laptop? Android? iOS? This information will help me solve your issue.…
    in Candy Crush level 2271 appears to have been released Comment by JillyJill January 2017
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