JillyJill

Pro Player

Comments

  • Hi erinmix, Thank you for contacting King Care! Unfortunately if you switch devices the only thing that is saved is gold. Everything else is stored locally so switching to a new device will definitely not save boosters and lives. Also clearing data, uninstalling /reinstalling does this also (wipes out boosters and lives)…
    in What's up with life and booster loss? Comment by JillyJill January 2017
  • Hi Rosedach, Thanks for posting on King Care. After a careful and thorough investigation and based upon our valuable players' feedback, it has been decided to say goodbye to Odus and his adventures in the Dreamworld. I am sorry that this may be disappointing for you. The access to the Dreamworld levels has now been…
    in I switch back and forth between Candy Crush and Dreamworld and the Owl Comment by JillyJill January 2017
  • Hi Rweckstein, Unfortunately PC is and has always been the first to get new episodes/levels. Mobile unfortunately has to wait, how long? I don't know. But I feel your pain because I mostly play on my tablet. I personally don't really like playing on the laptop, plus all my boosters and lives are on the tablet. So I just…
    in Levels dont advance on ipads or iphone-only on laptop Comment by JillyJill January 2017
  • Hi David, They used to have that little map icon you can click on remember? That was so helpful. I'm not sure why they took it away. My associates and I have requested this be brought back and I will pass along your request as well. Sorry I don't have the magic answer but with enough of us asking for it to be brought back…
    in go to level Comment by JillyJill January 2017
  • Hi Joanne, I only have 15 moves on my level 2069. When the game is updated levels often do change as well as the number of moves. This is one of those scenarios. It can be explained further through this article: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 I found a video with…
    in I am on Candy CrushSaga level 2069 and it only provides 15 moves where it should be 50. Comment by JillyJill January 2017
  • Hi Janna! What model and device are you playing on? Or are you playing on your PC? Also, do you have the latest version of Candy Crush updated? Thank you! Jilly 
    in Why is my Candy Crush Saga screen freezing at the 100% loaded phase? Comment by JillyJill January 2017
  • Hi Tonia, This may be an obvious question but do you have the latest version of Candy Crush updated? Go to your iTunes store to check. Also, what model iPad are you playing on? Thank you! Jilly 
    in Level 605 and game won't reload to next stage - freezes on a screen full of stars. Comment by JillyJill January 2017
  • Hello Diana and albl, King is aware of the issues still happening after the update, they're working on a fix. Not sure, but your devices may not be compatible even with the new update. Check out this thread that has device models listed and get back to…
    in I paid mini issues Comment by JillyJill January 2017
  • Hi Kimberly, Please post this issue in the main thread here:https://care.king.com/en/candy-crush-saga/list-boosters#entry_87499 King is aware of the problem and are working on a fix. But so you'll have the updates on the issue I ask that you post it there. Thank you so much, Jilly 
    in Lost my boosters!! Comment by JillyJill January 2017
  • Hello everyone! Can you please post in the main thread for this issue so they know how many players are being affected by this? https://care.king.com/en/candy-crush-saga/list-boosters#entry_87499 Thank you, Jilly 
    in Using boosters without my permission Comment by JillyJill January 2017
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