JillyJill

Pro Player

Comments

  • Is candy crush updated on the other devices? If not, that may be why they're not the same. Levels often do change when there is an update to the game. There was an update today & my 1864 currently shows 22 moves and 150 blocks to clear. What are you having trouble with exactly, maybe I can help? Jilly
    in Level 1864 is not the same on iPad as it is on other devices Comment by JillyJill December 2016
  • Unfortunately Sue, when using another device or transferring to a new device, the only things that move over will be your level progress and your gold bars. Boosters and lives are unfortunately not transferred over. Is the new device a PC, tablet or phone? Usually on a PC or laptop you'll get the further levels than you…
    in Lives didn't transfer Comment by JillyJill December 2016
  • I had a similar question as to why I wasn't getting a certain challenge. Here is the answer from a King Customer Care team representative: Please note that quests, promotions and rewards are often timed or limited events.Allocation is completely random, and we are unable to "send" these games to specific devices.Not every…
    in Daily Boosters Comment by JillyJill December 2016
  • Hi Joyce! I agree, on this level it seemed that there were no pets being released, but they only release 3 max on the board at a time, at least that's what I figured because that's all I saw after playing it over and over. Try to get big chunks so you can get the rocket booster. This video sort of helped me, but it's…
    in Level 1568 where are the pets to be saved??? Comment by JillyJill November 2016
  • Hi Wareley 08! I had this very same question about a year ago because I was having the same issue, sometimes it would be on my phone and not my tablet, sometimes it would be on my tablet and not my phone...etc. Here is the answer I received from King customer care: "These events are sent to devices and not accounts, this…
    in no treasure mill Comment by JillyJill November 2016
  • Hi Judy, This may be irrelevant but worth a shot.. The game had an update yesterday, if you haven't already, update your game. If that doesn't work, you can email customer care team through the game; go to your settings wheel, click on "contact us", there you can describe in detail what is happening and they can look into…
    in Game makes me repeat level Comment by JillyJill November 2016
  • You're welcome Marika, they're very good at getting back to you when you email through the game. I hope they fix this for you! 
    in Missing animals Comment by JillyJill November 2016
  • Hi Ami, check out this link, hopefully this can help you link your accounts https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website :-) Jilly
    in How can i link my facebook game with Kingdom account Comment by JillyJill November 2016
  • After chatting with a customer team representative, they've advised you email them though the game Open Farm Heroes Saga -Tap on the settings icon in the bottom left corner. -Tap on "contact us" Also, let them know you have a screenshot. -Now make sure that the correct email address is populated and then add some…
    in Missing animals Comment by JillyJill November 2016
  • Yes, I see your score and I just replayed the level and you definitely have enough for 3 stars. Let me see if I can get some help from a King customer care moderator, because they are able to view your account as I am unable to view your account.
    in Missing animals Comment by JillyJill November 2016
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