Kevin_

Game Expert

Hi @wurzel17 and I am sorry to hear that you are getting this connection issue with your Windows game app. Could you please follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue. Additionally please follow: Sign in to your…

Hi @พัชรา080 and welcome to the Community! I am sorry to hear that you have not received your purchase. Worry not as we will be happy to try to help but could you please Contact Support directly so that we can best further guide you. Also keep in mind that we do all our conversations in English or available languages so…

Hi @michelleauger and welcome to the Community! I am sorry to hear that you are not receiving your rewards. Could you please Contact Support directly so that we can best further guide you. 

Hi @freeatlastin08 and welcome to the Community! I am sorry to gear that your game keeps starting from the beginning. Could you please let me know if this happens constantly even though you connect to your account or this has only happened once?

https://community.king.com/en/candy-crush-saga/discussion/501628/already-confirmed-my-email Hi @aennettez52 and welcome to the Community! Can you please let me know what is preventing you from playing?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3342751#Comment_3342751 I am sorry to hear that both are still having the same issue this week, I have forwarded the report to our team so that they can try look further into it. Thanks!

Hi @elke123 and I am sorry to hear you are unable to see your friends. Please check out this post Missing friends. (Edited by CM: Under Investigation) about the current situation that is being investigated and get any updates as soon as they are available. Have a sweet day!

Hi @Trucks1 and welcome to the Community! I am sorry to hear that you have lost your boosters. Please keep in mind that boosters are saved locally in your device memory in order to use them offline. Could you please Contact Support directly so that we can best further try to help with your lost items. Have a sweet day!

https://community.king.com/en/candy-crush-saga/discussion/500024/level-18874 Hi @Norma_Brooks and I am sorry to hear that you have trouble with level 18874. After checking I can see that this level has been recently modified by the Studio after your report, so could you please make sure your app is updated and retry the…

Hi @Zeus and I am sorry to hear that you are having trouble with your Daily Treat machine. I have ensure that you have now received a reply to your support ticket, so please check out your inbox so that we can further assist. Have a sweet day!