Kevin_

Game Expert

Hello! I'm sorry to hear you're upset about not having this event. I understand how frustrating it can be when you feel like you're missing out on the fun. The reason some players have the event while others don't is due to an A/B test. Our team runs these tests to try out new things, which helps us make the game better…

Hi, I am sorry to hear that you are having trouble with the Chocolate Box being frozen. Would you be so kind as to confirm if the whole game is frozen or only this feature? It will really help us if you can share a screenshot of what you see. Thanks!

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

Hi, if you mean earning money through the game, I am afraid there is no such option. The apps are made so that you can play the games. Have a sweet day!

Hi, I am sorry to hear that you are having difficulties with levels and progressing. Can you please let me know what level are you having trouble with and what difficulties are you facing?

Hi @Louise_Charlton, I am sorry to hear that you have lost your boosters. Please check this article we have prepared to help with this situation: Boosters Missing? Here's what you should know If you still need more help remember to Contact Support directly so that we can best guide you. 

Hi @FeeDee , I am sorry to hear that you are facing this grayed out screen in your game. We will be happy to try to get you going but could you please Contact Support directly so that we can best assist you with this incident please. 

Hi, I undertand you are having trouble transferring your progress to a new device as you no longer have access to your Facebok. Please check this guide: New device? Here's how to transfer you progress! If you still have any troubles, remember to please Contact Support directly so that we can best further guide you. 

Hi @IndyAmy , I understand your are trying to synch from your Facebook to your King account. First, please note that your accounts must be individuals accounts not previously synchronized with other accounts in order for these steps to work. From the device on which you usually play and already logged in with Facebook,…