QueenB

Community Manager

Comments

  • Thanks for jumping in @PummyRaj 🙏 @Dada1226 if you're noticing that the game is crashing when you activate or use the Color Bombs, let me know what is your Game ID as well as I would like to pass this on to the team to look in to 🤔
    in Freezing then crashing Comment by QueenB 2:47PM
  • Hi @14936687473 , I’m sorry you’re having trouble getting back into your game. If you can’t use your Facebook login anymore, the best next step is to create a King account and connect your game to it. Once your game is connected to a King account, please contact Player Support from inside the game and ask them to help…
    in Loss account Comment by QueenB 2:34PM
  • Hi @geetagoyal , I’m sorry the Deep Dive Dash disappeared before the timer ended. Unfortunately, I’m not able to check from the Community exactly what happened on your account. Could you let us know when the event disappeared and whether it has returned since? Please also try restarting your device and make sure your game…
    in deep dive dash event Comment by QueenB 2:30PM
  • Aha yes @Carol-38, that is because I have archived the post that was too old so you won't have access to it. I left a comment as you can see so you could at least see which thread I commented on.
    in Permission Problem Comment by QueenB 10:52AM
  • Hi everyone, thank you for your patience while I checked this with the team. I now have a bit more context to share. Candy Crush Saga on Facebook is currently moving to a newer Facebook game version. This type of technical migration happens gradually, so not all Facebook players are moved at the same time. This means some…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 9:00AM
  • Hi @tranbambou I’m sorry your inbox has been flooded with Community emails. I understand how overwhelming that must feel. You can turn these email notifications off from your Community profile settings: Click on your profile/avatar at the top of the Community page Select Edit Profile Go to Notification Preferences You’ll…
    in 🍯 Will you stay on Blossoms Tagging List? 🐝 Comment by QueenB 8:05AM
  • Hi @stephanie2024 Could you please let me know what your post was about, or what the title was if you remember? Then I can have a look and see what happened. Posts are not usually deleted unless they break the Community House Rules. Sometimes posts are moved or merged into an existing thread if there is already a…
    in Why was my post deleted? Comment by QueenB 7:47AM
  • Welcome to the Community @15828779782 I’m sorry you were charged but did not receive your purchase. Payment issues cannot be checked here in the Community, as they require access to your purchase and game account details. Please contact Player Support directly from the game: Open the game → go to your profile → Help Center…
    in payment Comment by QueenB 7:12AM
  • remind me again, are you also playing on Facebook? If yes, I'm checking with the team to confirm what should be the latest level on Facebook and I'm keeping this thread updated:
    in 🌻🐝 New Levels release - Levels 22 866 - 22 925 🥳 Comment by QueenB July 29
  • Hi everyone, thank you for the updates and for letting me know that some of you are still not seeing the newest levels on Facebook. I’ve passed this back to the team and asked them to double-check what the latest level available on Facebook should be after today’s release. I don’t want to give you the wrong information, so…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB July 29
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