QueenB

Community Manager

Comments

  • Hi @smagaster01 and thank you for letting me know. We received confirmation from the team on 31 July that level 7007 had been adjusted, so if you're still seeing the same issue, I'd like to take another look. Could you please share: a screenshot of the level showing what you're seeing the device you're playing on (iPhone,…
    in Level 7007 Comment by QueenB 10:56AM
  • Hey @noa_levi_agozi , Thanks for flagging this. We’ve also passed Level 9017 to the team, and it’s currently being looked into. Please keep an eye on the game for any updates, and let us know here if you notice any changes.
    in Potential bug or error at level 9017 Comment by QueenB 10:49AM
  • Hey @weedo616 , If you’re still stuck on Level 9017, just to let you know that we’ve flagged the level to the team and it’s currently being looked into. Please keep an eye on the game for any updates, and let us know here if you notice any changes.
    in Level 9017 Candy Crush Saga Comment by QueenB 10:47AM
  • Hi @christinewupp and @MannyFae 🙏 Thank you both for taking the time to collect these examples and bring them together here. I really appreciate the work you’ve put into documenting the different levels and reports. I’ve passed the feedback on so it can be looked into. This may take some time, but we’ll keep an eye on the…
    in Mathematically Impossible levels with 15 moves Comment by QueenB 10:12AM
  • That’s great news. Thank you for coming back and letting us know it’s fixed. And yes, of course, I’ll remove your ID from the post now. Thanks again for your patience while this was being checked.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 7:03AM
  • Hi everyone, I understand the concern about sharing a Facebook ID or profile link, so I want to clarify what’s happening here. The Facebook ID/profile link cannot be used by itself to log in to your account or access your Facebook account. It is not a password or login code. That said, I completely understand that some…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 6:58AM
  • I'm back @kanren01 If your Facebook profile link shows your name instead of a number, please copy and share the full Facebook profile URL from your browser address bar. It may look something like: facebook.com/your.name Once you share the link, I’ll pass it to the team so they can try to find the ID from there.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB August 3
  • Me again ☺️ The number you shared looks like it may be your Candy Crush Saga Game User ID, but for this check the team needs your Facebook profile ID or Facebook profile link. Could you please open Facebook in your browser, go to your main Facebook profile, and copy the link from the address bar? If the link looks like…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB August 3
  • Wonderful, thanks for getting back to me 🤗
    in Wrong country Comment by QueenB August 3
  • Hi @kanren01 I’ll double-check with the team what we should do when the Facebook profile link shows a name instead of a number. I don’t want to give you the wrong instructions, so I’ll come back to you once I know more.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB August 3
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