QueenB

Community Manager

Comments

  • Hi @khushi_1407 and welcome to the Community! Thank you for sharing such clear and detailed feedback. The suggestion to add an option in the Settings menu so players can choose whether to use Tap-to-Activate is very helpful, and I’ll make sure it is included in the feedback we share with the Studio. We already have a…
    in Please let us turn off the "Tap-to-Activate" candy feature Comment by QueenB 7:02AM
  • Hi @TerryLynneS Could you please share a little more detail about what is happening with the sound? Are you saying that when you turn off the sound in Candy Crush Saga, you can no longer listen to music, audiobooks, or anything else while playing?
    in Turning off my sound Comment by QueenB 6:55AM
  • Hi @Carol-38 and thanks for the tag. This looks like a different issue from the Facebook login problem we’ve been looking at. Hi @mel5277 , thanks for sharing the screenshot. Since you’re playing through Facebook, could you please try the following first? Clear your browser cache and cookies Restart your computer Try…
    in one week i've been getting this error Comment by QueenB July 28
  • Hi @Cecie I left an update yesterday here: And I also updated the top message as well:
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 28
  • Hi @LilWheels Your kind words have truly made the Queen smile 🤗 I’m so glad @Alex_The_Witch was able to work some magic and help restore your joy and confidence in the game. Thank you as well for your patience and good humour while we got everything sorted. May your levels be sweet, your Gold Bars behave themselves, and…
    in Candy Crush Support Care requested Comment by QueenB July 28
  • Hi @christinewupp , thank you for starting the poll and for keeping the feedback together. I’m keeping an eye on this and on the other comments coming in about the new visual effects. I’ve already shared the first round of feedback with the team, and I’m continuing to collect more examples, especially around the flashing…
    in Background visual effects - Edited by CM: New feature Test Comment by QueenB July 28
  • Hi @LilWheels I’m on it, and I’m really sorry this is taking so long. I’ve reached out to the Player Support team again and asked them to review your case as soon as possible. Please hang in there. I’ll make sure someone gets back to you.
    in Candy Crush Support Care requested Comment by QueenB July 28
  • Hi @Carol-38 yes, that’s exactly what I meant. I was checking whether the comments inside the Ideas discussions are visible again when you open them. Thank you for confirming that you can now see everything 😉
    in Issues With Vanilla Comment by QueenB July 28
  • Hi @Alienscar and @Carol-38 can you please confirm whether you can now see the comments when opening the affected discussions, or if the issue is still happening? I'm following up on this while FluffyDinosaur is away!
    in Issues With Vanilla Comment by QueenB July 28
  • Hi @runkule , I’m sorry your purchase didn’t arrive. Please contact Player Support directly so they can check the transaction and help you with the missing purchase or refund request. Open the game, go to your Profile → Account Help Center → choose the article about purchases, scroll to the bottom, and tap Chat With Us.
    in purchase Comment by QueenB July 28
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