QueenB

Community Manager

Hi @DaveIt_Puller thanks for coming back and sharing the ticket number. I can see that your case is still pending, so I’ve nudged the Player Support team and asked them to get back to you as soon as they can. Since this is connected to account login and saved progress, they’ll need to handle it directly through your…

Hi, wonderful, we’re now friends! Hope to see you in the game soon 😊

Hi @ANA9647and welcome to the Candy Crush Saga Community 👋 We do have a dedicated space where you can say hello and meet other players, here: Hello new here? Come say hi and meet the community That is the best place to introduce yourself, chat with other players, and join the conversation about the game. We mainly use…

@christinewupp I’m really sorry I missed this comment earlier, especially after the amount of time and effort you clearly put into testing the feature and documenting everything so carefully. The specific level examples are incredibly helpful, as are the details you shared about how Fish, UFOs, Color Bombs and the other…

Hi @81thumb , could you please let us know where you are seeing these drop-down notifications? Are they appearing in the game or here in the Community?

Hi @lees_22 , thanks for sharing your feedback and the screenshot. We’ll make sure to pass this on to the team. In the meantime, if other players in the Community have tips for Level 21355, please feel free to share them here. Good luck with the level 🙂

Hi @ymoller Sorry to hear you're finding Level 14 418 so challenging. Some levels can definitely take a few tries before you find the right strategy. Your feedback about the number of moves has been noted, and I'll make sure it's shared with the team. In the meantime, can you share a screenshot of the level so we can have…

Hi @4877297614 , welcome to the Community! Sorry to hear you're having trouble with the Daily Booster Wheel after changing to a new phone. As a first step, could you please check that the date and time on your new device are set to update automatically? If the date or time has been changed manually, it can sometimes affect…

Hi @7204705912 , welcome to the Community. Ads are one of the features that are not always available to all players all the time, so sometimes you may see them and sometimes you may not. What we recommend is making sure that your game is up to date, you have a stable internet connection, and your game is connected properly…

Hi @12617127821 and sorry to hear your Gold Pass was not activated after your purchase. We are not able to check purchases here in the Community, so the best next step is to reach out to Player Support from inside the game app. To do that, open the game, tap your profile icon, go to Help Center, and open the article that…