QueenB

Community Manager

Comments

  • Hi @Spinnifix 😊 That's an interesting question, and I'm sure everyone will have their own thoughts on it. Candy Crush Saga has been bringing players together for many years now, and it's always nice to see discussions about what keeps people coming back to the game. I'm looking forward to reading what other community…
    in Candy Crush - End Comment by QueenB July 14
  • Hi @Grammie0419 👋 Sorry to hear you're stuck after passing Level 6380. Could you please share two screenshots with us? One taken immediately after you complete the level, showing how many stars you received. Another showing your Saga map, so we can see where your avatar is stuck. The reason we ask is that the level needs…
    in Level 6380 Comment by QueenB July 14
  • Hi @vaalsyl , sorry to hear you did not receive your Advanced Daily Stamps reward. Could you please let us know which device you are playing on, which game app version you have installed, and your Game ID? If you can also share a screenshot of the message you saw, that would be really helpful. I will pass this on to the…
    in Didn't get my daily stamps rewards Comment by QueenB July 14
  • Hi @stephanie2024 From what you've described, it sounds like this is about King's advertising and media partnership rather than changes to Candy Crush Saga itself. We don't have any information to share about whether this will lead to changes in the game, and I'm not able to speculate or give personal opinions on company…
    in Big News in Candy Crush today! Comment by QueenB July 14
  • Hi @jaykay1966 , sorry to hear you are having trouble with a purchase. Could you please let us know a bit more about what happened? Did you make a real-money purchase and not receive it, or did you use Gold Bars in the game and not get the item, boosters, or extra moves you were expecting? If it was a real-money purchase,…
    in What happen about my purchase, still i did not receive my purchase Comment by QueenB July 13
  • Hi @Harvey5714 Having a lot of Gold Bars will not stop features from appearing, so that would not be the reason. Some features are time-limited or not available on every account all the time, so it is possible they are simply not active at the moment. In some cases, the game also needs a little time to connect and refresh…
    in Extras gone Comment by QueenB July 13
  • Hi @Todd2006 and thanks for sharing this. I can see why that would feel frustrating. To make sure I understand correctly, are you saying that in Episode Race you are being placed behind other players from the start, and that after finishing the levels you are not receiving the reward you expected? If you can share a bit…
    in Episode race rewards Comment by QueenB July 13
  • Hi @brooklynprincess thanks for reporting this, and I'm sorry you've been running into this issue. We did have a known issue with the game freezing when using Color Bomb combinations, and it should have been fixed. I'd just like to check whether you're still being affected by the same problem. Could you let me know: Which…
    in Freezing when using color bombs Comment by QueenB July 13
  • Hi @narayandahal55 and congratulations on reaching a 100-level win streak 🥳 That’s an impressive streak, and thank you for sharing your screenshot. I’ve sent the Candy Win Streak badges to your Community profile now. Well done 🤗
    in I cross win streak 100 Comment by QueenB July 13
  • Hi @stephanie2024 I do understand why this feels slow and frustrating when you’re stuck on a difficult level. I know you’re missing things like Sweet Cinema and other extra help you had before. As mentioned before, those features can come and go, and we can’t manually add them back to your game from the Community. For…
    in How is this possible??!! Comment by QueenB July 13
Avatar