QueenB

Community Manager

Comments

  • @kiara_wael @PummyRaj @MountainMom
  • Thanks for the feedback Christine 😲 I was not aware of that, I do see the different videos when I select the link: So you do not see this part?
  • Hi @Me 👋 Thanks for bringing this up, you’ve raised a really interesting point! The game should normally display in your preferred language based on a few things: The region or country set on your device The language settings on your phone or tablet The app store you downloaded the game from We support many different…
  • Hi @1deed and thank you so much for sharing this 🙏 You’ve raised such an important point here, and I really appreciate the way you explained how the crystal layers impact your experience. Accessibility is something we absolutely want to improve, and hearing directly from players like you helps us understand where those…
  • Hi @lapoovee First of all, thank you for taking the time to share this. I really appreciate how clearly you explained what you're feeling and you're definitely not alone. We’ve heard from other players that some areas can feel less challenging than expected, and that’s not the experience we want for anyone. The studio…
  • Hey Leena4 and welcome to the Community 😊 Sorry to hear you’re stuck on level 9631, it’s definitely one of those levels that requires some strategy and a bit of luck with the candy drops. Make sure you’re using all the free boosters and extra moves the game offers (like the Daily Win and the Free Spin Wheel). Also check…
  • Hi @aditya9423 , welcome to the Community 👋 Thanks for reaching out. Try focusing on clearing blockers as early as possible and look out for special candy opportunities. Striped and wrapped combos can make a big difference here! Also, if you’d like to see some walkthroughs or playthroughs, check out this playlist on…
  • Hi everyone 👋 Thank you so much for all the feedback you've shared about the recent changes to the Chocolate Box tasks. I’ve read through your comments and passed them along to the team so they’re aware of how these changes are affecting your experience, especially for those of you at the end of the map or currently unable…
  • Hi there @vikrant01 I’m really sorry to hear that you’ve been having trouble with your purchase. Unfortunately, the Community team can’t look into or process purchase-related issues. These are handled by Player Support directly. If you haven’t already, please also try reaching out to Google to request a refund as they can…
  • Oh Carol... this actually made my day 🤗 I'm not even going to pretend to act cool about it, I loved reading this and missed you all too! Also, please don’t hold back on the feedback 🧠😅 That’s my brain’s workout routine…. You're one of those players who really knows how to land the important stuff, thoughtful, clear, and…